Senior Clinical Trials Customer Success Lead

SCARLETRED Holding GmbH; Wien; Hybrid; EUR 45,000 - 60,000; Full time

Benefits offered by this job

On-site in Vienna

Mentorship program

Room for development

Job summary

SCARLETRED invites an experienced Customer Success Manager to support clinical trials and digital health projects. You will liaise with clients and partners in biopharma, cosmetics and medical industry, interact with C-level executives, and report to the CEO.

The role is on-site at our Vienna HQ. The ideal candidate has at least 2 years of clinical project management experience, strong organization, and excellent written and verbal communication in English (German a plus).

Qualifications

• Minimum 2 years of clinical project management experience.
• Experience coordinating clinical studies across biotech/pharma.
• Strong English communication; German a plus.
• Excellent organization and planning skills.
• Familiarity with ICH-GCP guidelines.

Responsibilities

• Manage running projects to maximize success.
• Estimate service requirements for existing and new customers.
• Support planning and onboarding of preclinical and clinical projects.
• Prepare and conduct training calls with users.
• Serve as primary contact for study sponsors and CROs.
• Monitor study timelines and collect feedback.
• Create and manage project documents.
• Provide internal progress reports to CPM and executives.
• Commit to ongoing professional development.
• Manage tickets and priorities.

Skills

Clinical project management

Biotech/pharma knowledge

Client communication

English fluency

Job description

SCARLETRED invites an experienced Customer Success Manager to support clinical trials and digital health projects. You will liaise with clients and partners in biopharma, cosmetics and medical industry, interact with C-level executives, and report to the CEO.

The role is on-site at our Vienna HQ. The ideal candidate has at least 2 years of clinical project management experience, strong organization, and excellent written and verbal communication in English (German a plus).