Retention Lead: Data-Driven, Global Customer Lifecycle

Jobtailor; Wien; Vor Ort; EUR 55.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a retention-focused professional to develop and execute strategies that reduce churn across onboarding and post-activation touchpoints. You will define retention offers, monitor KPIs, and collaborate with international teams to optimize customer journeys.

The role requires strong analytical skills, experience with CRM/LCM, and fluency in German and English. You will drive data-driven decisions and leverage AI-driven automation to improve outcomes.

Qualifikationen

• Experience in retention, CRM, or customer lifecycle management.
• Strong analytical skills with a data-driven mindset.
• Affinity for customer insights and reporting.
• Curiosity about new technologies and willingness to leverage AI and automation.
• Excellent communication and project management skills.
• Comfortable working in a German- and English-speaking environment.
• Proactive, structured, results-oriented, and enjoys cross-functional teamwork.

Aufgaben

• Develop and execute retention strategies to proactively reduce churn.
• Optimize retention across onboarding and cancellation touchpoints.
• Define retention offers and execute price change campaigns.
• Analyze churn drivers and improve dunning processes.
• Own retention KPIs and performance reporting.
• Lead retention-related projects and collaborate with international teams.

Kenntnisse

Retention strategy

CRM

Customer lifecycle management

Data-driven mindset

Analytical skills

Communication

Project management

Stakeholder collaboration

German & English fluency

Jobbeschreibung

Jobtailor is seeking a retention-focused professional to develop and execute strategies that reduce churn across onboarding and post-activation touchpoints. You will define retention offers, monitor KPIs, and collaborate with international teams to optimize customer journeys.

The role requires strong analytical skills, experience with CRM/LCM, and fluency in German and English. You will drive data-driven decisions and leverage AI-driven automation to improve outcomes.