PRADA Made to Measure Specialist

BoF Careers; Wien; Vor Ort; EUR 60.000 - 78.000; Vollzeit

Zusammenfassung

PRADA Store Vienna is seeking a Made to Measure Specialist to manage the full MTM sales cycle, from fabric introduction and measurements to alterations and after-sales care. You will deliver a personalized luxury shopping experience and build lasting client relationships.

The role requires at least 3 years in luxury retail, strong client development, and fluency in German and English. You will collaborate with store leadership, drive MTM growth, and represent the brand at events while upholding

Qualifikationen

• 3+ years in luxury retail or MTM roles
• Strong client development and clienteling experience
• Excellent communication and interpersonal skills
• Customer-centric mindset and relationship building
• Cross-functional teamwork and coaching experience
• Fluent German and English

Aufgaben

• Deliver exceptional MTM service with fabric introductions, measurements, fittings and after-sales care
• Collaborate with store leadership to maintain client contact and drive growth
• Partner with MTM Regional Manager on product updates, training and strategy
• Work with CRM to source new clients and expand MTM network
• Achieve personal MTM sales targets and contribute to store KPIs
• Support colleagues with MTM processes and selling ceremonies
• Coordinate appointment bookings, orders and follow-ups with clients
• Represent Prada at MTM events and client activities

Kenntnisse

Luxury retail

Clienteling

Customer service

German English

Jobbeschreibung

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB DETAILS

We are seeking a passionate Made to Measure Specialist (m/f/d) to join our dynamic team in our PRADA Store in Vienna. As a Made to Measure (MTM) Specialist you manage the complete sales and service cycle, from initial fabric introduction and measurements to final alterations and after-sales care. You provide an exceptional, personalized shopping experience to build lasting customer relationships and encourage repeat business. Additionally, you drive MTM business growth and sales performance while strictly adhering to corporate guidelines and standards.

At PRADA, we are renowned for our unwavering commitment to luxury, style, and innovation. As one of the global leaders in the fashion industry, we are dedicated to delivering exceptional experiences to our esteemed clientele. Our brand represents a fusion of tradition and modernity, and our Client Advisors play a pivotal role in providing personalized service and creating memorable moments for our discerning customers.

Responsibilities

• Deliver exceptional service by utilizing knowledge of MTM processes, RTW products, brand DNA, and the Prada Client Journey.
• Collaborate with store leadership and the team to maintain regular client contact, generate referrals, and support business growth.
• Partner with the MTM Regional Manager on product updates, training, client development, and business strategies.
• Work with management and the CRM team on prospects, leveraging networking and local events to source new customers and build the MTM network.
• Responsible for achieving personal MTM sales goals, contributing to overall store MTM targets, and meeting KPIs.
• Support colleagues with MTM processes and selling ceremonies whenever opportunities arise.
• Handle the complete client service cycle, including appointment booking, orders, fittings, and follow-ups based on customer requirements.
• Represent the brand as an ambassador during MTM events, helping organize, host, and execute client activities.

Knowledge and Skills

At least 3 years of similar role in (luxury) retail

Strong experience in client development and clienteling performance.

Excellent communication and interpersonal skills and attention to detail.

Customer-centric and service-oriented mindset as well as ability to built relationships easily.

Experience in transversal management requiring agility, adaptability, and strong team support capabilities.

Strong observation, coaching, interpersonal, and communication skills.

Fluent spoken German and English expected.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.