Phone Support Agent

Bitpanda; Wien; Vor Ort; EUR 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Hybrid working model

Stock options

Mental health support

Udemy courses access

New parent leave

Zusammenfassung

Bitpanda, Europe’s fast-growing fintech in Vienna, is hiring a Phone Support Agent for onsite hiring day. You’ll deliver world-class phone-based customer service, handle live inquiries, and help users navigate our platform.

Join a hybrid team with 25 days of annual leave, stock options, and growth-focused benefits. Fluency in German (C2) and strong English (B2+) are required, with shifts including evenings and weekends.

Qualifikationen

• Experience in phone-based customer support.
• Clear and professional communication.
• Fluent in German (C2) and comfortable in English (B2+).
• Thrives in a fast-moving environment and open to shift work (evenings/weekends).
• Experience with Zendesk is a plus.

Aufgaben

• Provide world-class service to users primarily via phone support, occasionally via tickets or live chat.
• Align daily with manager and collaborate to meet team targets.
• Analyze user feedback to identify key product or feature requests and share insights with internal teams.
• Spot opportunities to streamline and improve support processes.
• Partner with other departments to elevate customer satisfaction and improve NPS.

Kenntnisse

German (C2)

English (B2+)

Phone-based support

Clear communication

Team collaboration

Zendesk

Tools

Zendesk

Jobbeschreibung

Phone Support Agent – Onsite Hiring Day | 24 July 2026

Who we are

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks, precious metals and commodities they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, roll-up-your-sleeves-and-make-it-happen kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Are you ready to shape the future of finance?

Bitpanda, one of Europe’s fastest-growing fintech companies, is building something game-changing, and we want you to be part of it.

We’re launching a brand-new Operations division with one clear purpose: to deliver premium, world-class support to our users, with a strong focus on phone-based customer service. We’re looking for people who are confident communicators, thrive in real-time conversations, and genuinely enjoy helping customers over the phone.

This new team will be a cornerstone of Bitpanda’s future, ensuring millions of users receive fast, friendly, and reliable support. By joining, you won’t just step into a role, you’ll directly shape how people experience Bitpanda every single day and play a key part in how we redefine the way the world invests.

What You’ll Do (Day-to-Day)

• Provide world-class service to our users primarily through phone support, and occasionally via tickets or live chat, always delivering timely, professional assistance that drives satisfaction and loyalty
• Align daily with your manager and collaborate closely to meet team and company targets
• Dive into user feedback to identify key product or feature requests and share meaningful insights with internal teams
• Spot opportunities to streamline and improve support processes
• Partner with other departments to elevate customer satisfaction and help boost our Net Promoter Score (NPS)

Who We’re Looking For

• Experience in phone-based customer support, is a plus
• Communicate clearly and professionally
• Fluent in German (C2) and comfortable in English (B2+)
• Thrive in a fast-moving, dynamic environment and are open to shift work (including evenings/weekends)
• Experience with tools like Zendesk (a plus, not a must)
• Interested in fintech, crypto, or financial markets (optional but beneficial)

What’s in it for you

• Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.
• Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan.
• Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.
• Time to recharge – Take extra time off to rest, reset, and recharge, with 3 additional days off in 2026 to prioritise your wellbeing.
• Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace.
• Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.
• Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.
• Create a productive workspace at home – Set up your home office exactly how you want it with a dedicated budget for comfort and productivity.
• Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fuelled and focused all day long.
• Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda.
• Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent.
• Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to summer gatherings worldwide, fostering fun, connection, and celebration

.…and even more location‐specific benefits designed to make life at Bitpanda even more rewarding wherever you are.

Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).