Medical Service Engineer Austria

Resourcing Life Science; Österreich; On-site; EUR 50,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Field Service Engineer to join their team. In this role, you will be responsible for the installation, maintenance, and repair of technical equipment at customer sites. You will utilize your troubleshooting and problem-solving skills to ensure compliance with specifications and standards, while also providing remote assistance to customers. This position offers the opportunity to travel globally and work in a dynamic environment where your contributions will directly impact customer operations. If you are passionate about technology and customer service, this is the perfect role for you.

Qualifications

• 2-3 years as a Medical Field Service Engineer.
• Experience in calibration and repair of medical devices.
• Excellent troubleshooting and problem-solving skills.
• Very good English language skills, both written and spoken.
• Availability to travel globally 70%.

Responsibilities

• Install, remove, and relocate technical equipment at customer sites.
• Conduct on-site repairs and provide remote assistance to customers.
• Plan and execute preventive maintenance for continuous operations.
• Investigate technical problems reported by customers through remote channels.
• Identify the underlying causes of technical issues through analysis and diagnostics.
• Guide customers through problem-solving steps and provide remote assistance for issue resolution.
• Prioritize and schedule field service activities based on the urgency and business impact of customer requests.
• Plan and execute on-site corrective maintenance, equipment upgrades, and proactive preventive maintenance to ensure continuous customer operations.
• Perform scheduled on-site interventions to maintain equipment functionality and prevent potential disruptions.

Skills

Troubleshooting

Problem-solving

Calibration

Repair

Validation

Qualification for equipment

English language proficiency

Job description

What to Expect

• Installation, removal, and relocation of technical equipment at customer sites.
• Verify equipment compliance with required specifications and standards.
• Conduct on-site repairs to diagnose and resolve equipment malfunctions effectively.
• Investigate technical problems reported by customers through remote channels.
• Identify the underlying causes of technical issues through analysis and diagnostics.
• Guide customers through problem-solving steps and provide remote assistance for issue resolution.
• Prioritize and schedule field service activities based on the urgency and business impact of customer requests.
• Plan and execute on-site corrective maintenance, equipment upgrades, and proactive preventive maintenance to ensure continuous customer operations.
• Perform scheduled on-site interventions to maintain equipment functionality and prevent potential disruptions.

Qualifications

• 2-3 years of experience as a Medical Field Service Engineer
• Min 2 years of experience in calibration, repair, validation, qualification for equipment (Medical device / Pharma)
• Excellent troubleshooting and problem-solving skills.
• Very good English language skills, both written and spoken.
• Availability to travel globally 70%.