Payments Expert

IXOPAY; Wien; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive salary and benefits

Professional growth opportunities

Collaborative international team

Zusammenfassung

IXOPAY is seeking a Payments Operations Analyst to help customers unlock the full value of IXOPAY's AI Payments Intelligence platform. You will combine payments expertise with data analytics to improve payment performance, reduce costs, and provide actionable insights from customer data.

In this role, you’ll collaborate with Product, Data Engineering, and Customer Experience teams to deliver solutions and guidance during onboarding and deployment.

Qualifikationen

• 5+ years of experience in payments operations, payment analytics, data analytics, or payment management.
• Strong understanding of payment ecosystems including PSPs, acquirers, card payments, and payment optimization.
• Experience analyzing complex datasets and translating insights into business recommendations.
• Experience working directly with enterprise customers in a consultative or customer-facing role.
• Strong communication and presentation skills; able to explain technical concepts to both technical and business stakeholders.
• Excellent analytical thinking, problem-solving, and relationship management skills.
• Ability to work independently while collaborating across cross-functional teams in a fast-paced environment.
• Willingness to travel up to 25% for customer meetings and team collaboration.

Aufgaben

• Partner with enterprise customers to understand business goals, payment strategies, and operational challenges.
• Act as a trusted advisor to optimize payment performance, improve authorization rates, reduce costs, and strengthen data-driven decisions.
• Lead regular business reviews, delivering actionable recommendations based on payment trends, analytics, and AI-generated insights.

Kenntnisse

Payments analytics

Data analytics

Enterprise customers

Communication skills

Cross-functional collaboration

Travel willingness

Problem solving

Ausbildung

Bachelor's degree (related field)

Tools

BI dashboards

Data ingestion pipelines

Jobbeschreibung

About IXOPAY

IXOPAY is the enterprise-grade global payment infrastructure platform built for the era of agentic commerce. We equip merchants and enterprises with AI-driven intelligence, payment orchestration, advanced tokenization, and the tools to optimize every stage of the payments journey.

From intelligent routing and compliance to customizable modules and enterprise-scale orchestration, IXOPAY helps businesses integrate faster, improve payment performance, and expand globally with confidence.

At IXOPAY, our people are our greatest strength. Our collaborative culture is built on shared values that guide how we work, innovate, and support our customers.

About The Role

We're looking for a Payments Operations Analyst to help customers unlock the full value of IXOPAY's AI Payments Intelligence platform.

In this customer-facing role, you'll combine your expertise in payments, data analytics, and payment operations to help enterprise merchants improve payment performance, reduce costs, and make smarter decisions using their payment data. Working closely with customers and cross-functional teams, you'll transform complex payment data into actionable insights while ensuring high-quality data ingestion and operational excellence.

This is an opportunity to work at the intersection of payments, analytics, AI, and customer success while helping shape the future of intelligent payment optimization.

What You'll Do

Deliver Customer Value

• Partner with enterprise customers to understand their business goals, payment strategies, and operational challenges.
• Act as a trusted advisor, helping customers optimize payment performance, improve authorization rates, reduce costs, and strengthen data-driven decision-making.
• Lead regular business reviews, delivering actionable recommendations based on payment trends, analytics, and AI-generated insights.

Drive Data Excellence

• Monitor customer data ingestion pipelines and data quality to ensure accurate, reliable analytics and reporting.
• Analyze payment performance, transaction trends, and machine learning-generated anomalies to identify optimization opportunities.
• Support customers with KPI configuration, dashboard customization, and data integration to maximize the value of IXOPAY's AI Payments Intelligence platform.

Collaborate Across Teams

• Partner with Product, Data Engineering, Customer Experience, and Integration teams to deliver seamless customer solutions.
• Translate customer feedback and business requirements into actionable product enhancements and feature requests.
• Support successful customer implementations by providing technical guidance throughout onboarding and deployment.

Advance Product Innovation

• Stay current on payment technologies, industry trends, regulatory requirements, and emerging developments in payment analytics and AI.
• Share customer insights that help shape the future direction of IXOPAY's Payments Intelligence, Payment Orchestration, and Universal Tokenization solutions.
• Champion operational excellence through continuous process improvement and a customer-first mindset.

What You'll Bring

Required

• 5+ years of experience in payments operations, payment analytics, data analytics, or payment management.
• Strong understanding of payment ecosystems, including payment service providers (PSPs), acquirers, card payments, and payment optimization.
• Experience analyzing complex datasets and translating insights into business recommendations.
• Experience working directly with enterprise customers in a consultative or customer-facing role.
• Strong communication and presentation skills, with the ability to explain technical concepts to both technical and business stakeholders.
• Excellent analytical thinking, problem-solving, and relationship management skills.
• Ability to work independently while collaborating across cross-functional teams in a fast-paced environment.
• Willingness to travel up to 25% for customer meetings and team collaboration.

Preferred

• Bachelor's degree in Computer Science, Information Technology, Data Science, Business, or a related field.
• Experience working for a merchant, payment service provider (PSP), acquirer, or FinTech organization.
• Experience with payment data analytics, business intelligence platforms, dashboards, or reporting tools.
• Experience supporting AI-driven analytics or payment intelligence platforms.
• Knowledge of payment orchestration, tokenization, fraud prevention, or payment optimization solutions.

Why Join IXOPAY?

At IXOPAY, you'll help enterprise merchants unlock the full potential of their payment data through AI-powered insights and intelligent payment optimization. You'll work with customers across a wide range of industries, solve meaningful business challenges, and collaborate with experienced product, engineering, and data teams to shape the future of enterprise payments.

We Offer

• Competitive salary and benefits
• Professional growth and development opportunities
• A collaborative, international team environment
• Flexible hybrid working in Vienna or Munich

Location

Hybrid. This role is based in Vienna, Austria or Munich, Germany, with regular in-office collaboration. We welcome applications from candidates located in or willing to relocate to one of these locations.

Our Commitment to Inclusion

We know great candidates don't always meet every qualification. If you're excited about this opportunity, we encourage you to apply—we'd love to hear what you can bring to IXOPAY.

Equal Opportunity Employer

IXOPAY is committed to building an inclusive workplace where everyone can thrive. We welcome applications from all qualified candidates regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other characteristic protected by applicable law.