Operations Internship: Sales Team or Service Team (full-time)

CheckYeti GmbH; Wien; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Lunch vouchers

Onboarding & AI learning

Adventure perks

Office wellness

Social events & community

Prime Vienna location

Job summary

CheckYeti GmbH in Vienna seeks enthusiastic interns for the winter season to join our Operations Team. You’ll work in either Sales or Service, gaining hands-on experience with AI-driven tools and a growing travel tech platform.

You’ll be part of a collaborative, fast-paced environment, supporting customers and providers while learning from senior teammates. The internship runs mid-December 2026 to mid-March 2027.

Qualifications

• Language requirements: fluent (C1) in Dutch and English.
• Student or recent graduate in Business, Tourism, or similar.
• Excellent communication and service mindset.

Responsibilities

• Act as an Adventure Consultant to match customers with winter adventures.
• Drive the sale via phone, email and WhatsApp, representing the brand.
• Innovate with AI and fine-tune its performance for customers.
• Master the market using Hubspot and Aircall to manage pipelines.
• Own the booking lifecycle from start to finish.
• Provide provider support and training on back-office tools.
• Monitor AI chatbots for empathetic, high-quality responses.
• Collaborate with cross-functional teams to improve processes.

Skills

Dutch language

English language

Communication skills

Multilingual

Organized & accurate

Tech-savvy

Flexibility

Team player

Education

Student or recent graduate

Tools

Hubspot

Slack

Aircall

Job description

Are you passionate about the outdoors and ready to make an impact at a fast-growing travel tech scale-up this winter?

checkyeti is looking for enthusiastic interns to join our Operations Team for the winter season. Our Operations Team is the frontline for our customers and providers, and it's made up of two teams: the Sales Team, who help travelers find and book their perfect adventure, and the Service Team, who make sure every booking runs smoothly from start to finish for both travelers and providers. Depending on your languages and interests, you'll join one of the two, while working closely with the whole Operations Team and the latest AI-driven tools.

Join us and help bring our "AI with a human soul" approach to life across all our markets!

How We Work at checkyeti

At checkyeti, we thrive on collaboration. We work hand-in-hand with every team, from Business Development to Marketing and Product, to constantly innovate and keep our platform moving forward. Our warm and welcoming environment ensures that everyone feels included, valued, and empowered to make a real impact from day one, regardless of role or seniority. Within the Operations Team, we combine human empathy with smart technology to deliver exceptional service and create unforgettable experiences!

What You Will Do in This Role

From day one, you will be part of one of our two teams, where you'll complete a comprehensive onboarding tailored to your role.

1. Customer Sales Team (Dutch speakers)

Language requirements: fluent (C1) in Dutch and English

• Act as an Adventure Consultant: Find the perfect match for our customers (whether it's ski lessons, snowboarding, or other winter adventures) by providing personalized guidance and expert market knowledge.
• Drive the Sale: Convert inquiries into unforgettable memories by representing the voice of checkyeti across phone, email, and WhatsApp.
• Innovate with AI: Work with our cutting-edge AI Product Assistant to fine-tune its performance, and ensure our customers always get the most accurate and helpful advice.
• Master the Market: Use industry-leading tools like Hubspot and Aircall to manage your pipeline and help us achieve our common growth milestones.

2. Customer & Provider Service Team (German, French or Italian speakers)

Language requirements: fluent (C1) in English and at least one of German, French, or Italian. Spanish is a great plus!

• Own the Booking Lifecycle: Manage and monitor bookings from start to finish, resolving cases efficiently to ensure a smooth experience for both customers and providers.
• Provider Support & Training: Build strong relationships with our international providers, training them on our back-office tools to help them manage their bookings effectively.
• The "Human Soul" of AI: Monitor our automated support systems and chatbots to ensure they deliver empathetic, high-quality responses, identifying errors and reporting opportunities for improvement.
• Cross-Team Collaboration: Work closely with our Business Development Team to test new platform features and provide feedback from the front lines to help improve our processes and automations.

Who We Are Looking For

• Great Communicator: You are an eloquent communicator with a talent for providing top-tier service, clearly articulating ideas, and finding the right solution for every customer.
• Organized & Accurate: You have a "precision-first" mindset. You possess strong time-management skills, can prioritize tasks efficiently, and maintain high accuracy even when things get fast-paced.
• Tech-Savvy & Proactive: You are comfortable with modern tools (Hubspot, Slack, etc.) and bring a positive "can-do" attitude to every challenge. You are excited to work with and help improve our AI-driven platforms.
• Flexible: You are flexible and ready to work during weekends and public holidays according to a shift schedule. This is when our outdoor community is most active and needs us most!
• Team Player & Outdoor Enthusiast: You thrive in collaborative environments and share our genuine passion for outdoor activities and the travel industry.
• Multilingual: You meet the language requirements of your team (see above).
• Motivated Student/Graduate: You are a student or recent graduate (Business, Tourism, or similar) looking to gain hands-on experience in a fast-growing scale-up. Having a background in tourism, tech, sales, or service is a big plus!

What We Offer

• Competitive Compensation: €1,700 gross per month (based on a 40-hour work week) + up to a 10% performance bonus at the end of your internship.
• Lunch Vouchers: Edenred meal vouchers for shifts worked on weekends and public holidays.
• Onboarding & AI Learning: Benefit from hands-on training with senior team members and gain direct experience with cutting-edge AI tools to boost your productivity and future-proof your skills.
• Adventure Perks: Enjoy exclusive employee discounts to experience our activities—from skiing and paragliding to surfing and boat tours!
• Office Wellness: Stay energized with free barista coffee, fresh fruit, and cold beverages in the office. Plus, stay active with free access to our shared company cards for the John Reed gym located right in our building!
• Social Events & Community: Join an international, diverse team for exciting team events and social gatherings to celebrate our successes together.
• Prime Vienna Location: Work in our office in the heart of Vienna, right next to the State Opera. Moving to the city? We’ll share all our best local tips and tricks to help you navigate and enjoy your new life in the city!

Internship Period

Join us for 3 months from mid-December 2026 to mid-March 2027. Specific start and end dates will be discussed and agreed upon based on your availability and our needs.

Please note:

In the world of travel, our busiest times are when our customers are out celebrating! To ensure a seamless experience for our community, this role includes scheduled shifts on weekends and major public holidays (including the Christmas period), based on a transparent shift plan provided in advance.

Join Us!

We’ll start reviewing applications at the end of October, and you can expect to hear from us in early November. Thanks in advance for your patience!

Be part of our journey to becoming Europe’s number one platform for booking outdoor

activities. We look forward to meeting you!

At checkyeti, we are proud to evaluate all candidates based on their skills and potential,

regardless of age, gender identity, ethnicity, sexual orientation, disability, or religion.