Onsite Concierge & Operations Associate (M/W/X) - Temporary contract - Lech

Le Collectionist; Lech; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

Bramble Ski by Le Collectionist in Lech is seeking an Onsite Concierge & Operations Associate to lead the front-of-house and manage daily operations for a luxury alpine residence during the winter season.

You will supervise the guest experience, coordinate services, and work closely with the Head Housekeeper and Chef to ensure flawless service and impeccable property presentation for discerning guests.

Qualifikationen

• Minimum 2–3 years' experience in luxury hospitality or concierge roles.
• Fluent in English; French or German is a strong asset.
• Confident team leader with excellent interpersonal and communication skills.
• Well-presented, professional, with a proactive approach to guest service and operations.

Aufgaben

• Act as the main point of contact for guest requests from arrival to departure.
• Lead the front‑of‑house and housekeeping teams to maintain high hospitality standards.
• Oversee daily service routines and ensure seamless guest experiences in the residence.
• Coordinate in‑resort services such as transfers, lessons, bookings, and activities.
• Ensure accurate communication between guests, resort staff, and central management.

Kenntnisse

Guest service

Team leadership

Operations coordination

Communication

Tech tools

Tools

Scheduling apps

CRM

POS systems

Jobbeschreibung

Onsite Concierge & Operations Associate (M/W/X) - Temporary contract - Lech

• Full-time

Bramble Ski by Le Collectionist is the specialist in exceptional alpine holidays, curating unforgettable stays in some of the world's most prestigious ski destinations. From iconic chalets in the French Alps to exclusive retreats in Switzerland and Austria, Bramble Ski combines breathtaking properties with highly personalised services to create seamless, tailor‑made experiences for families and groups.

Every chalet in our portfolio is carefully selected for its character, location and outstanding quality, offering guests the perfect setting to reconnect, celebrate and create lasting memories in the mountains.

Our dedicated local teams and expert concierges take care of every aspect of the journey, allowing guests to focus entirely on enjoying their time together. From private chefs, ski instructors and childcare to helicopter transfers, wellness treatments and exclusive mountain experiences, every stay is thoughtfully designed around each guest's wishes. At Bramble Ski, luxury is defined by effortless service, genuine hospitality and unforgettable moments on and off the slopes.

Bramble Ski by Le Collectionist, is looking for a highly motivated and experienced Onsite Concierge & Operations Associate to support the daily operations of one of our luxury Alpine residences during the winter season.

As an Onsite Concierge & Operations Associate, you will be the primary point of contact for our guests, responsible for ensuring every element of their stay exceeds expectations. You will lead the front‑of‑house team and ensure that service, housekeeping, and property presentation are maintained to the highest standard at all times.

This is a hands‑on leadership role requiring strong operational skills, discretion, and a genuine passion for luxury hospitality. You’ll be expected to work alongside your team, support them logistically, and demonstrate initiative in a dynamic, guest‑focused environment.

Guest Experience & Concierge Services

Act as the main point of contact for all guest requests, from arrival through departure

Deliver personalised and discreet service, anticipating guest needs and preferences

Coordinate in‑resort services (transfers, ski lessons, wellness treatments, restaurant bookings, etc.)

Manage feedback and resolve issues proactively to ensure total guest satisfaction

Team Leadership & Daily Operations

Lead and support the front‑of‑house and housekeeping team within the residence

Oversee daily service routines and uphold Bramble Ski’s hospitality standards

Work closely with the Head Housekeeper and Chef (where applicable) to ensure seamless guest service

Motivate your team through example, feedback, and active involvement in daily duties

Property Oversight & Logistics

Ensure the residence is always impeccably presented, guest‑ready, and stocked with necessary supplies

Carry out regular inspections and promptly report or resolve any maintenance or technical issues

Support the team with logistical tasks, such as deliveries, snow clearance coordination, or IT setup

Manage inventories and contribute to smooth changeover days

Communication & Coordination

Serve as the link between guests, resort staff, and central management

Coordinate with the Pre‑arrival and in‑resort concierge teams for seamless guest handovers

Ensure smooth internal communication to maintain high levels of service and operational efficiency

Schedules & specificities:
Bramble Ski operates in accordance with Austrian labour law and applicable collective agreements.. Due to operational requirements, work on Saturdays and Sundays may be required, particularly during high season.

Working schedules are organized on a rotating basis and communicated at least one week in advance, in coordination with the wider team. All scheduling complies with Austrian regulations on working time, rest periods, and maximum weekly working hours.

Overtime is managed in line with Austrian labour law and applicable collective agreements and is compensated either through time off in lieu or payment, as legally required.

All scheduling and compensation practices must remain fully compliant with Austrian labour law, and adjustments will be made where necessary to ensure ongoing compliance.

Minimum 2–3 years' experience in luxury hospitality or concierge roles, ideally in chalets, villas, or boutique hotels

Confident team leader with excellent interpersonal and communication skills

Strong knowledge of luxury service standards and guest expectations

Hands‑on and adaptable, with the ability to work both independently and as part of a team

Calm under pressure, with excellent problem‑solving and organisational skills

Fluent in English; French or German is a strong asset

Comfortable with tech tools (scheduling apps, CRM, POS systems)

Well‑presented, professional, and passionate about mountain life and high‑end travel