NEW STORE OPENING - Sales Associate, Vienna

Polène Paris; Wien; Vor Ort; EUR 28.000 - 42.000; Vollzeit

Zusammenfassung

Polène Paris is seeking a boutique team member to create The Polène Experience in our store, delivering welcoming, personalized service to a discerning international clientele.

You will advise customers through their purchase journey, support CRM follow-up, handle merchandising and reporting, and maintain a guest-focused environment with rigor and autonomy.

Qualifikationen

• Minimum 2 years of experience engaging with high-end international clientele.
• Experience in luxury and/or leather goods sectors preferred.
• Ability to integrate into a collaborative team and take initiative.

Aufgaben

• Advise and assist customers throughout their purchase journey with quality service.
• Promote additional sales and inform customers about services during and after purchases.
• Develop CRM client follow-up and participate in daily boutique reporting.
• Ensure boutique upkeep, merchandising, stock organization, and inventory tasks.

Kenntnisse

High-end clientele experience

Luxury retail

Team collaboration

Customer service

Jobbeschreibung

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature.

In a context of strong international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain.

The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our new boutique, where a passionate team works to offer an exceptional customer experience.

AS PART OF THE BOUTIQUE TEAM

Your main responsabilities are :

Creating The Polène Experience

• Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return.
• Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure.
• Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image.
• Promote and encourage additional sales, mastering and informing customers about our services during and after purchases.

Cash Management & Additional Tasks

• Handle opening and closing of registers and process transactions.
• Develop CRM client follow-up and participate in daily boutique reporting.
• Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks.

Boutique opening and closing

• Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags.
• Close the boutique after closing time : initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music.

KEYS TO SUCCESS

• At least 2 years of experience engaging with high-end, international clientele in a similar role, preferably within luxury and/or leather goods sectors.
• Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers.
• Easy integration into a team, demonstrating a collaborative and supportive spirit.
• A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele.
• A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail.
• Autonomy, adaptability, and resilience to manage high boutique traffic effectively.

Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.