Key Account Technology Manager (all genders)

Lam Research Corporation; Salzburg; On-site; EUR 110,000 - 140,000; Full time

Job summary

Lam Research in Austria seeks a seasoned Key Account Technology Manager to oversee strategic customer relationships and lead a technical team within the Panel Product Line. You will attend customer reviews, provide engineering insights, and drive diagnostics and demonstrations.

You'll develop and mentor Key Account Technologists, collaborate with sales, engineering and product teams, and travel internationally up to 25-30% as needed to support critical accounts.

Qualifications

• Leadership experience managing teams and driving performance.
• Strong customer relationship management and stakeholder engagement.
• Excellent written and verbal English communication skills.

Responsibilities

• Lead and grow the Key Account Technology team.
• Manage relationships with key customers and act as primary technical contact.
• Align priorities between account teams and product lines for market penetration and defense.
• Organize product demonstrations and technical presentations for customers.
• Capture and relay customer feedback to internal teams to drive product improvements.
• Provide training and technical education to customers and account teams.
• Collaborate cross-functionally with sales, engineering and product development.

Skills

Leadership

Customer Relationship Management

Communication in English

Semiconductor / Advanced Packaging

Travel readiness

Education

Bachelor/Master/PhD in Materials Science, Physics, Chemical Engineering

Job description

In your career, let’s prove what’s possible.

At Lam Research, we create equipmentthat drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Key Account Technology Manager (all genders)

Location: Salzburg, AT

Worker Category: On-site

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The group you’ll be a part of

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's panel products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor / advanced packaging industry.

The impact you’ll make

The Manager of Key Account Technology (KAT) will play a pivotal role in managing and nurturing relationships with our key customers while developing and growing the team. As Manager of KAT, you will be required to attend customer technical review meetings to represent the Panel Product Line. Additionally, you will be responsible for developing the Key Account Technologists within the team. This position requires a deep understanding of advanced packaging and semiconductor processes and equipment, as well as the ability to provide technical expertise and support to ensure customer satisfaction and success. It also requires strong leadership skills.

What you’ll do

• Leadership: Grow and develop the team to meet the needs of the Panel Product Line


• Customer Relationship Management: Develop and maintain strong relationships with key accounts, acting as the primary technical point of contact


• Priority Alignment: Drive alignment between account teams and clean product line on priorities for market penetrations and defenses


• Product Demonstrations: Organize product demonstrations and presentations to showcase the capabilities and benefits of Lam Research panel technologies


• Feedback Loop: G ather and relay customer feedback to internal teams to drive continuous improvement and innovation in our products and services


• Training and Education: Provide training and educational resources to customers and account teams to enhance their understanding and utilization of Lam Research panel technologies


• Cross-Functional Collaboration: Work closely with sales, engineering, and product development teams to align customer needs with company objectives

Who we’re looking for

• Education: Bachelor, Master or PhD degree in Material Science, Physics, Chemical Engineering, Engineering or a related field. Advanced degree preferred


• Technical Experience: Minimum 10 years’ experience in the advanced packaging / semiconductor landscape


• Leadership Experience: Minimum 5 years of experience managing direct reports. Experience managing team in different locations / time zones is preferred


• Technical Expertise: Strong knowledge of advanced packaging / semiconductor manufacturing processes and equipment


• Communication Skills: Excellent verbal and written communication skills in English required. Additionally strong communication skills in Japanese, Korean or Chinese considered a strong advantage


• Travel: Willingness to travel internationally up to 25-30%

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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Employment in Austria

This position is subject to the Austrian Collective Bargaining Agreement (CBA) for Employees in the Metal Technology Industry. A higher payment is negotiable depending on expertise, education, and skills. The monthly salary is paid 14 times per year.

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