Key Account Manager Lifetime Services (M/F/D)*

TGW Logistics; Marchtrenk; On-site; EUR 49,000 - 60,000; Full time

Benefits offered by this job

Flexible working hours

Generous home office model

Structured training period

Support by experienced colleagues

Job summary

TGW Logistics seeks a Key Account Manager in Lifetime Service to act as the central contact for our existing customers in the DACH region, providing on-site personal support and fostering strong customer relationships.

You will identify modernization potential, develop solutions, and coordinate offers and contracts with internal departments to enhance customer satisfaction. Travel up to 65% is required.

Qualifications

• Completed technical training (HTL or similar).
• Several years of experience in after-sales/lifetime service, technical sales or project management.
• Strong customer and result orientation and professional appearance.
• Very good knowledge of German and English (written and spoken).

Responsibilities

• Intensive support for existing customers as central contact for topics like digital services, servicing, maintenance, spare parts and modernizations throughout after-sales process.
• Proactively respond to customer needs and optimize solutions.
• Serve as communication hub between customers and TGW's internal departments.
• Draft, review and approve offers, service and spare parts contracts in line with customer and TGW requirements.
• Identify modernization potentials and support services during implementation phase.

Skills

Customer orientation

Communication skills

German language

English language

Travel willingness

Assertiveness

Education

HTL or similar training

Job description

As a Key Account Manager in Lifetime Service (LTS), you will be the central point of contact for our existing customers in the DACH region. Your tasks will include personal support for our customers on site and the promotion of customer relationships. In addition, you will identify modernization potential and proactively address customer needs in order to develop solutions and increase customer satisfaction.

What you'll be handling

• Intensive support for our existing customers as well as a central contact person for all topics such as digital services, servicing, maintenance, spare parts, support and modernizations for system operators and internal service providers throughout the entire after-sales process
• Proactive response to the needs of our customers as well as targeted solution optimization
• Communication hub between customers and TGW's internal departments
• Drafting, reviewing and approving offers, service and spare parts contracts in compliance with legal, commercial and economic requirements on the part of the customer and TGW
• Recognizing and pointing out modernization potentials
• Initiation of the implementation and support of the services during the implementation phase

What you'll need

• Completed technical training (e.g. HTL or similar training)
• Several years of experience in after-sales/lifetime service, technical sales or technical implementation (project management)
• Strong customer and result orientation as well as professional appearance
• Assertiveness, commitment and strong communication skills
• Very good knowledge of German and English (written and spoken)
• Flexibility and willingness to travel (several days) up to 65%

What you'll receive

• Wide variety of tasks and room for creativity
• Working with high-quality IT equipment and the latest technologies
• Flexible working hours and a generous home office model
• Responsibility in a successful international company with a strong focus on culture and values
• A well-structured training period and support by experienced colleagues

We offer an attractive salary in line with the market, which can be above the collective agreement depending on qualifications and experience. The minimum gross basic salary based on full-time employment per year is 54,507 Euro.

*TGW is an employer that promotes equal opportunities.