Key Account Customer Success Lead — 80–120 Clients

chatarmin.com GmbH; Wien; Vor Ort; Vertraulich; Vollzeit

Benefits dieser Stelle

Uncapped bonus

Growth opportunities

Competitive base salary + commissions

Zusammenfassung

Chatarmin GmbH in Vienna is seeking a Customer Success Manager / Key Account to own 80-120 ecommerce client portfolios from day one. You’ll manage onboarding, support, upsell, and the full lifecycle, acting as a strategic partner to maximize client outcomes.

Ideal candidates thrive under pressure, work autonomously, read JSON and API docs, and communicate fluently in German and English. Relocation to Vienna is expected for onsite work, with uncapped commissions and rapid growth opportunities.

Qualifikationen

• Fluent German and English required (written and spoken).
• Ability to read and understand JSON and API documentation.
• Excellent communication and organizational skills.
• Self-managed, proactive, and able to work under pressure.

Aufgaben

• Manage 80–120 client portfolios autonomously.
• Own onboarding, support, upsell, and full lifecycle.
• Directly resolve client issues without escalation.
• Act as strategic partner to maximise client value for Chatarmin.
• Contribute to product feedback loops and operations.
• Coordinate upsells and cross-sells with product/solutions engineering.

Kenntnisse

Fluent German

Fluent English

Strong communication

Organizational skills

Customer onboarding

Tools

JSON & API docs

Jobbeschreibung

Chatarmin GmbH in Vienna is seeking a Customer Success Manager / Key Account to own 80-120 ecommerce client portfolios from day one. You’ll manage onboarding, support, upsell, and the full lifecycle, acting as a strategic partner to maximize client outcomes.

Ideal candidates thrive under pressure, work autonomously, read JSON and API docs, and communicate fluently in German and English. Relocation to Vienna is expected for onsite work, with uncapped commissions and rapid growth opportunities.