Junior Customer Services Specialist Intern

SOPHiA GENETICS; Schweiz; Hybrid; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Monthly meal benefit

Paid internship

International environment

Job summary

SOPHiA GENETICS is offering a six-month Internship in the Customer Services Department. You will participate in transformation initiatives across Commercial Support Operations, focusing on making Opportunity-to-Order clearer and CRM data reliable.

The role mixes process mapping, documentation, data analysis and collaboration with Sales, IT and Revenue Operations. You will gain exposure to AI tools, dashboards and business case development while supporting day-to-day customer service activities

Qualifications

• Strong interest in how people, processes, data and technology come together.
• Willingness to learn and adapt in a transforming Commercial Support Operations environment.
• Experience with project management is valued but not required.

Responsibilities

• Support improvement of the Opportunity-to-Order process by tracking actions, KPIs and milestones, and coordinating cross-functional follow-ups.
• Help ensure CRM data reliability by identifying data gaps and supporting data-quality analysis with Salesforce.
• Create and maintain process maps and how-to articles; contribute to CRM/CPQ Playbook and Knowledge Base.

Skills

Organized

Attention to detail

Project coordination

Communication

Can-do attitude

Team collaboration

English proficiency

Education

Business Administration / IT / CS / Engineering degree

Tools

Salesforce

Jira

Miro

Job description

At SOPHiA GENETICS, we are building the future of AI-assisted, data-driven medicine. But delivering innovative technology to customers takes more than great science and great products. Behind every commercial opportunity are processes, systems, data and teams that need to work seamlessly together.

That is where you come in.

We are looking for a Junior Customer Services Specialist Internto join our CustomerServices Departmentfor a six-month internship and support the transformation of our Commercial Support Operations.

We want our Opportunity-to-Order processes to be clearer and more efficient, our CRM data to be accurate and ready to support reporting, automation and AI, our teams to have documentation they can actually rely on and to prepare for the next generation of our CRM and CPQ environment.

You will contribute to several transformation initiatives across Commercial Support Operations.

• Help improve our Opportunity-to-Order process. Track improvement actions, KPIs and milestones, coordinate cross-functional follow-ups and help turn agreed improvements into clear, documented action plans.
• Make our CRM data more reliable. Working in cooperation with Revenue Operations, identify gaps in critical Salesforce data, support data-quality analysis and help track remediation actions. The goal is data that is accurate, searchable and ready to support reporting, automation and future AI initiatives.
• Turn processes into knowledge. Create and maintain process maps, how-to articles and practical documentation, and contribute to our CRM/CPQ Playbook and internal Knowledge Base.
• Help prepare the future of CRM & CPQ. Document business requirements and current pain points and gather key inputs for our future CRM/CPQ architecture, contributing to the development of a business case.
• Work with data and KPIs. Support dashboards and reporting to help teams understand progress and make informed decisions.
• Experiment with AI. Participate in testing AI initiatives and explore how new tools can support commercial and customer-service operations.
• Get close to our customers. Support day-to-day Customer Services activities and develop an understanding of what customer centricity looks like in practice.

Requirements

You might be studying Business Administration, IT, Computer Science, Engineering or another business or technical field. More important than the exact name of your degree is your interest in understanding how people, processes, data and technology come together.

You will probably enjoy this internship if:

• You are naturally organized and like turning complicated information into something structured and actionable.
• You are comfortable working with data and have strong attention to detail - you notice when something doesn't quite add up.
• You have used AI tools such as ChatGPT, Claude, Gemini or Copilot and are curious about how they can improve the way teams work.
• You enjoy coordinating projects, following up on actions and helping keep different people moving toward the same goal.
• You are interested in technology and commercial tools. Experience with platforms such as Salesforce, Jira or Miro is a plus.
• You communicate clearly, enjoy collaborating with others and are comfortable working across teams.
• You have a can-do attitude and don't mind jumping between strategic transformation projects and practical day-to-day tasks.
• You have a very good command of English, both written and spoken.

Previous experience with project management is highly valued, but we don't expect you to arrive knowing everything. Curiosity, ownership and your willingness to learn matter just as much.

Benefits

Alongside the experience you'll gain through your projects, you will:

• Be treated as part of the team and take part in company life and events alongside our regular employees.
• Build your network by connecting with colleagues across different teams, functions and backgrounds in an international environment.
• Learn from experienced colleagues and create connections that can support your professional development beyond the internship.
• Join company events and activities, giving you plenty of opportunities to meet people beyond your immediate team.
• Receive a monthly meal benefit to support your lunches during the working week.
• Receive a paid internship - all internships at SOPHiA GENETICS are compensated according to degree level and local practices.

Location: Rolle, Switzerland

Start: As soon as possible

Contract type: Internship contract, full time, 6 months.

Selected candidates will meet members of our Talent Management Coordinator, the hiring leader and relevant colleagues and stakeholders during the interview process.