Customer Services & CRM Transformation Intern

SOPHiA GENETICS; Schweiz; Hybrid; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Monthly meal benefit

Paid internship

International environment

Job summary

SOPHiA GENETICS is offering a six-month Internship in the Customer Services Department. You will participate in transformation initiatives across Commercial Support Operations, focusing on making Opportunity-to-Order clearer and CRM data reliable.

The role mixes process mapping, documentation, data analysis and collaboration with Sales, IT and Revenue Operations. You will gain exposure to AI tools, dashboards and business case development while supporting day-to-day customer service activities

Qualifications

• Strong interest in how people, processes, data and technology come together.
• Willingness to learn and adapt in a transforming Commercial Support Operations environment.
• Experience with project management is valued but not required.

Responsibilities

• Support improvement of the Opportunity-to-Order process by tracking actions, KPIs and milestones, and coordinating cross-functional follow-ups.
• Help ensure CRM data reliability by identifying data gaps and supporting data-quality analysis with Salesforce.
• Create and maintain process maps and how-to articles; contribute to CRM/CPQ Playbook and Knowledge Base.

Skills

Organized

Attention to detail

Project coordination

Communication

Can-do attitude

Team collaboration

English proficiency

Education

Business Administration / IT / CS / Engineering degree

Tools

Salesforce

Jira

Miro

Job description

SOPHiA GENETICS is offering a six-month Internship in the Customer Services Department. You will participate in transformation initiatives across Commercial Support Operations, focusing on making Opportunity-to-Order clearer and CRM data reliable.

The role mixes process mapping, documentation, data analysis and collaboration with Sales, IT and Revenue Operations. You will gain exposure to AI tools, dashboards and business case development while supporting day-to-day customer service activities