Internship IT Workplace Support (all humans)

Erste Digital GmbH; Wien; On-site; EUR 36,000 - 38,000; Full time

Job summary

Erste Digital GmbH offers an internship opportunity focusing on IT workplace administration, including devices, connectivity, and policy compliance. You will engage with colleagues and business partners to handle requests, improve processes, and support IT workplace projects.

The program is 12 months long with a part-time to full-time schedule (20-30h/week), and there is an internship salary based on bachelor or master student status.

Qualifications

• Enrolled student with on-going IT-related degree.
• Customer orientation, organizational skills and a structured way of working.
• High interest in IT workplace related issues.
• Passion for teamwork and continuous learning.
• Fluent in German and English.
• Immediate start for an internship with a duration of 12 months with potential for extension.

Responsibilities

• Handle IT workplace requirements (notebooks, phones, connectivity) per policies.
• Maintaining and monitoring the company’s IT equipment including budget and policy compliance.
• Creating and reviewing processes to establish an efficient IT Service Point.
• Support colleagues and business partners regarding IT workplace requests and issues.
• Find solutions for complex and non-standard requests.
• Inform colleagues about news regarding the IT workplace field.
• Support IT workplace related projects, including testing new features of the request tool.

Skills

Customer orientation

Organizational skills

Structured way of working

Teamwork

Continuous learning

Fluent German & English

Education

Enrolled IT-related student

Job description

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

What to do:

• Handling of requirements related to our IT workplace (notebooks, phones, connectivity, etc.) according to our policies

• Managing, maintaining and keeping an overview of the company’s technological equipment including the monitoring of budget and compliance with internal IT workplace policies

• Creating and reviewing current processes to establish an efficient IT Service Point

• Supporting our colleagues and business partners regarding IT workplace requests, questions and complaints

• Finding solutions for complex and non-standard requests

• Informing our colleagues and business partners about news regarding the IT workplace field

• Supporting of IT workplace related projects, e.g. testing new features of our request tool from demand manager’s and user’s perspective

Get in touch with a wide range of technologies, from cutting edge to mainstream. You will have the opportunity to learn from our experienced team members and can also bring in your own new ideas which will help us to grow and improve.

You check these boxes:

• Enrolled student with on-going program at University (Uni, FH), IT related

• Customer orientation, organizational skills and a structured way of working

• High interest in IT workplace related issues

• Passion for teamwork and continuous learning

• Fluent in German and English

• Curious and empathetic, treating all people with respect

• Immediate start for an internship with the duration of 12 months with the potential for further extension

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste

• Great learning curve through ownership and creative freedom

• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic

• Good food: Healthy nutrition and good food are important for our quality of life. With seven restaurants and cafeterias, there’s something to suit every taste on the Erste Campus

• Health Centre – The Erste Campus operates a fully equipped health centre that offers all employees a high standard of medical services during working hours.

• New way of work: With our flexible working hours model we want to make your life less complicated. Combing the best of both worlds, remote and company time.

• Discover all our benefits of Erste group here - Thanks to our corporate benefits partners, you can also receive a whole bunch of discounts in different areas.

• We offer you a varied part-time internship position (20-30h/week) for 12 months. An internship salary of 3267,00 € for Bachelor Students or 3400,00€ for Master Students (gross per month on a full-time basis) is offered.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.