Global Customer Support Lead – IoT & Cloud

Vusion; Graz; Hybrid; EUR 33.000 - 40.000; Vollzeit

Benefits dieser Stelle

Pay equity and competitive salary

Laptop

Public transport subsidy

Home office

Meal subsidy

Global mobility potential

Canteen with meals

Zusammenfassung

VusionGroup is seeking a customer support specialist to collaborate with customers and partners, identify issues, and coordinate fixes. The role covers installation, configuration, and troubleshooting of our IoT-enabled solutions.

Ideal candidates have an HTL or higher degree, experience with remote support tools, and strong German (C1) and English skills. This full-time position offers a fast-paced, international environment with opportunities for growth.

Qualifikationen

• HTL diploma, ongoing or completed university of applied sciences (FH) or university degree
• Experience using remote support tools is an advantage
• Knowledge of IT environments (LAN, WLAN, and cloud environments, Linux & Windows)
• Professional experience is an advantage

Aufgaben

• Collaborate with customers and partners to identify and resolve potential issues
• Handle support tickets independently and coordinate fixes with 3rd level support
• Respond to inquiries via phone, Email, and ticketing tool
• Assist with installation and configuration of the VusionGroup solution
• Troubleshoot system, network, and software issues
• Perform targeted follow-up and analysis of inquiries
• Document processes and prepare relevant reports

Kenntnisse

Implementation skills

Assertiveness

Initiative

Customer-oriented

Team player

German language (C1)

English language

Ausbildung

HTL diploma

FH or university degree

Tools

Remote support tools

Linux

Windows

Cloud environments

Jobbeschreibung

VusionGroup is seeking a customer support specialist to collaborate with customers and partners, identify issues, and coordinate fixes. The role covers installation, configuration, and troubleshooting of our IoT-enabled solutions.

Ideal candidates have an HTL or higher degree, experience with remote support tools, and strong German (C1) and English skills. This full-time position offers a fast-paced, international environment with opportunities for growth.