Global Customer Complaints Program Lead

Jobgether; Lavamünd; Vor Ort; EUR 191.000 - 275.000; Vollzeit

Benefits dieser Stelle

Global program leadership

Cross-functional collaboration

International exposure

Zusammenfassung

Jobgether is seeking a Senior Customer Complaints Manager to lead a global program across multiple jurisdictions. The role combines second-line oversight, quality assurance, conduct-risk analysis, and regulatory response coordination with executive reporting across Legal, Compliance, Risk, and Customer Support teams.

The ideal candidate will drive data-driven insights from complaint trends, coordinate complex regulatory inquiries, and ensure remediation is tracked and effective, while

Qualifikationen

• Significant experience in regulatory compliance, conduct risk, consumer protection, or related discipline.
• Experience managing responses to regulators and regulatory inquiries.
• Ability to coordinate cross-functional inputs and produce defensible written responses.

Aufgaben

• Own and develop global customer complaints program with consistent standards for handling and remediation.
• Coordinate responses to regulatory inquiries with Legal and Compliance teams.
• Lead risk-based monitoring, QA, and governance across regions.
• Analyze complaint data to identify trends and systemic risks and drive remediation.
• Provide executive reporting on volumes, trends, and outcomes.
• Influence dispersed teams and senior stakeholders to maintain standards.

Kenntnisse

Regulatory compliance

Conduct risk

Regulatory reporting

Cross-functional leadership

Regulatory inquiries

Data analytics

Root-cause analysis

Quality assurance

Governance

Stakeholder influence

Jobbeschreibung

Jobgether is seeking a Senior Customer Complaints Manager to lead a global program across multiple jurisdictions. The role combines second-line oversight, quality assurance, conduct-risk analysis, and regulatory response coordination with executive reporting across Legal, Compliance, Risk, and Customer Support teams.

The ideal candidate will drive data-driven insights from complaint trends, coordinate complex regulatory inquiries, and ensure remediation is tracked and effective, while