German-Speaking Remote Customer Support Agent (Greece)

Mercier Consultancy MD; Österreich; Vor Ort; EUR 20.000 - 27.000; Vollzeit

Benefits dieser Stelle

Competitive monthly salary

Paid training

Health insurance

Relocation package to Greece

Monthly performance bonus

13th and 14th salaries

Fully remote in Greece

Multicultural team

Zusammenfassung

Mercier Consultancy Group is seeking a German Speaking Customer Service Agent for a fully remote role based in Greece. You will handle inbound inquiries via phone, email, and live chat, delivering exceptional service to German-speaking customers while collaborating with multilingual teams.

The position offers a competitive monthly salary, fully paid training, health insurance, and a relocation package to Greece.

Qualifikationen

• Native or fluent German language proficiency is essential.
• Good communication and active listening skills.
• Ability to engage customers with empathy and professionalism.
• Strong computer literacy across multiple systems in a remote setup.
• English proficiency is advantageous for internal communications.

Aufgaben

• Serve as the primary contact for German-speaking customers via phone, email, and live chat.
• Provide accurate, timely responses and handle inquiries and service requests.
• Diagnose issues and escalate complex cases when needed.
• Record interactions in the CRM with data integrity and compliance.
• Share feedback to enhance the customer experience and collaborate with teams.
• Maintain SLA adherence and follow company policies.
• Participate in training to expand product knowledge and skills.

Kenntnisse

German fluency

Communication skills

Active listening

Remote work discipline

English proficiency

Jobbeschreibung

Mercier Consultancy Group is seeking a German Speaking Customer Service Agent for a fully remote role based in Greece. You will handle inbound inquiries via phone, email, and live chat, delivering exceptional service to German-speaking customers while collaborating with multilingual teams.

The position offers a competitive monthly salary, fully paid training, health insurance, and a relocation package to Greece.