Customer Support Agent (German) - Relocation in Lisbon

Grow-Talent.com; Wien; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Private health insurance

Relocation assistance

Yearly performance bonus

Job summary

Grow-Talent.com is recruiting a German-speaking Customer Support Agent for its Lisbon office to support a premium streaming platform. You will handle inquiries via phone, email and chat, resolve issues, and guide customers with a focus on quality service.

The role is full-time and includes relocation assistance, private health insurance, and a yearly performance bonus. Shifts run Mon-Sun, 07:00–23:00, with relocation support.

Qualifications

• Native/fluent in German, both oral and written.
• Fluent in English (at least B2 level).
• Excellent writing and verbal communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Communicate with customers using telephone, email and chat.
• Ensure customer satisfaction and provide professional customer support.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits.
• Identify issues, troubleshoot and provide solutions.
• Escalate to other departments or senior representatives when needed.
• Collaborate with specialists to resolve or close tickets.
• Document actions taken and categorize cases for engineering follow-up.
• Maintain and update job-related administrative forms.

Skills

German language

English language

Job description

Customer Support Agent (German) - Relocation in Lisbon

Job Openings Customer Support Agent (German) - Relocation in Lisbon

About the job Customer Support Agent (German) - Relocation in Lisbon

Grow-Talent.com is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 11 PM
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation