German-Speaking Customer & Coffee Enthusiast Advisor - Relocate to Greece

Next Job Abroad; Wien; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Complete relocation package

Competitive salary with bonuses

Paid expert training

Opportunities for career advancement

Health & wellness benefits

Job summary

Next Job Abroad is seeking enthusiastic German speakers for a customer service role in Greece. This position involves assisting customers with premium espresso machines through various communication channels.

The ideal candidate will receive comprehensive training and a complete relocation package, including paid flight and accommodation assistance. This is an exciting opportunity to experience a new culture while representing a high-end global brand.

Qualifications

• Must be enthusiastic and communicative.
• Willingness to work structured daytime schedules and weekend shifts.
• Excited about experiencing a new culture.

Responsibilities

• Handle inbound calls, emails, and chats from German-speaking customers.
• Guide users through setup and troubleshooting of coffee machines.
• Manage customer interactions using CRM software.

Skills

Native or C1-level fluency in German

Solid command of English (B2-C1)

PC Basics

Strong communication skills

Tools

Salesforce

Job description

Are you a native (or fluent) German speaker who absolutely cannot start the day without the rich aroma of fresh coffee? If you've been dreaming of trading gray skies and rainy weather for 300+ days of Mediterranean sunshine, beautiful beaches, and a vibrant international social scene, this is your perfect match!

We are looking for enthusiastic, communicative young professionals to join a brand-new pilot team in Greece representing one of the world's most famous, high-end British-Australian kitchen and coffee appliance brands. In this role, you will be the friendly voice saving coffee lovers across Europe, helping them get the absolute most out of their sleek, premium espresso setups.

No previous customer service experience? No worries at all! We provide a comprehensive, fully paid training program to transform you into a true coffee appliance expert. All you need is a positive attitude, a passion for talking to people, and a desire to live life to the fullest under the Greek sun!

What You'll Do Every Day (The Daily Vibe)

• Be the Coffee Hero: Handle inbound calls, emails, and chats from German-speaking customers to assist with their premium espresso and kitchen gadgets.
• Provide Smart After-Sales Support: Guide users through fun, uncomplex daily scenarios—from setting up their new machines and troubleshooting simple quirks to handling delivery status and refund inquiries.
• Work with Top Tech: Manage your daily customer interactions smoothly using industry-leading CRM software (Salesforce) and cutting-edge internal AI applications.
• Join a Massive Community: Build a great network as part of the largest language team on this project, working in a bustling environment where English keeps everyone connected.

Requirements

• Language Skills: Native or C1-level fluency in German, paired with a solid command of English (B2-C1) for your training and software systems.
• PC Basics: Comfortable navigating computers with a steady typing speed of at least 25 words per minute.
• Mindset: An open-minded, communicative, and solution-driven personality who loves interacting with people.
• Pilot Program Flexibility: Ready to jump into our exciting German pilot team! This means structured daytime schedules (10:00 AM to 7:00 PM on weekdays; 10:00 AM to 6:00 PM on weekends) and a willingness to work weekend shifts (mostly Saturdays) once you are settled in.
• Ready for Adventure: Genuinely excited to pack your bags, explore a beautiful new culture, and dive into an active expat lifestyle.

Benefits

We handle all the heavy lifting so you can smoothly transition into your new Greek lifestyle:

• Complete Relocation Package: Paid flight tickets to Greece, airport pickup, and dedicated, hands-on assistance from our team to help you find your dream apartment.
• Attractive Local Salary: A competitive salary with performance bonuses, plus 14 salaries per year (a full extra salary at Christmas, half at Easter, and half for your summer holidays!)
• Paid Expert Training: Fully paid on-site training followed by a supportive 1-week 'nesting' phase to build your confidence.
• Unlock Hybrid Working: Once your performance stabilizes above target, you can upgrade to a hybrid model—enjoying Mondays and Fridays working from your home office, and Tuesday through Thursday collaborating in the office with your team.
• Real Career Launchpad: Opportunities to quickly step up into specialized Tier 2 expert roles for top performers.
• Health & Wellness: Comprehensive private health and medical benefits from day one.

Ready to swap the rainy days for a tan, build an incredible resume, and represent a premium global brand?