Frontline Crisis Support Worker (Community Services)

Placements24; Lorenziberg; On-site; EUR 9,600 - 13,000; Full time

Benefits offered by this job

Medical aid

Annual leave

Crisis intervention training

Unsocial hours pay

Job summary

Placements24 in Queenstown, Eastern Cape, seeks a Community Support Worker to provide frontline crisis support to individuals and families. You will respond to crises, assess needs, and connect clients with emergency services, shelter, counseling, and resources.

The role requires resilience, empathy, and strong communication, with at least two years of crisis intervention experience and a relevant qualification. A valid driver’s license is essential for community-based work.

Qualifications

• Minimum 2 years of crisis intervention or mental health support.
• Ability to remain calm and effective under pressure.
• Knowledge of local Eastern Cape support services.
• Excellent communication, active listening, and problem solving.
• Flexible hours including evenings, weekends, and holidays.

Responsibilities

• Respond promptly to crisis situations within the community, providing immediate emotional support and de-escalation.
• Assess the needs of individuals and families in crisis and develop immediate action plans.
• Connect clients with emergency services, shelter, counseling, and other necessary resources in Queenstown.
• Provide ongoing support to clients during and immediately following a crisis, as needed.
• Collaborate effectively with emergency services, mental health professionals, and other community agencies.
• Maintain accurate and confidential records of crisis interventions and client progress.
• Educate community members on crisis prevention strategies and available support systems.
• Participate in debriefing sessions and seek supervision to manage the emotional impact of crisis work.

Skills

Crisis intervention

Active listening

Empathy

Communication skills

Problem solving

Resilience

Driver's license

Education

Bachelor's degree in Social Work

Counseling certification

Job description

Placements24 in Queenstown, Eastern Cape, seeks a Community Support Worker to provide frontline crisis support to individuals and families. You will respond to crises, assess needs, and connect clients with emergency services, shelter, counseling, and resources.

The role requires resilience, empathy, and strong communication, with at least two years of crisis intervention experience and a relevant qualification. A valid driver’s license is essential for community-based work.