Front Office Manager

M. Kleiner GmbH; Österreich; Vor Ort; EUR 30.466 - 36.493; Vollzeit

Benefits dieser Stelle

Free board and lodging

Tip sharing

Family & Friends discount at SecretMom

High-quality staff clothing

Zusammenfassung

M. Kleiner GmbH in the Austrian Alps is seeking a Front Office Manager to be the central interface between guests and our team.

You will ensure a warm welcome and tailored service, coordinating reservations and internal processes with an emphasis on guest satisfaction. You will lead front desk operations, maintain booking platforms, and collaborate with kitchen, service and administration to keep information flowing smoothly.

Qualifikationen

• Several years of professional experience in upscale hospitality.
• Good IT skills, ideally experience with booking software.
• Strong communication skills in German and/or English.
• Structured way of working with outstanding organizational talent.

Aufgaben

• Welcoming and looking after guests: warm welcome and personal care during stay; assist with questions, reservations and special requests.
• Office organization: front desk operations, handling enquiries, coordinating internal processes.
• IT management: maintaining databases and supporting booking platforms.

Kenntnisse

Upscale hospitality

German & English communication

Organizational talent

IT/bookings software experience

Host by passion

Well-groomed appearance

Customer service orientation

Tools

Booking software

Jobbeschreibung

Do you love interacting with guests and would you like to be the central interface between the guest and our team? Are you a true organizational talent with experience in upscale hospitality and in working with booking software? And are you excited by the challenge of working here at 2,400 m?

Then you're exactly who we're looking for as a dedicated Front Office Manager (m/f/d)!

Your profile

• Professional experience: Several years of professional experience in the upscale hospitality industry.
• IT skills: Good IT skills, ideally experience with booking software.
• A host by passion
• Strong communication skills: Excellent communication skills in German and/or English, along with the ability to keep a cool head even in demanding situations.
• Organizational talent: A structured way of working and outstanding organisational talent.
• Appearance: Well-groomed appearance and a positive charisma.
• Enthusiasm: You have a passion for the mountains and nature.

Your responsibilities

• Welcoming and looking after guests: Responsible for the warm welcome of our guests as well as their individual care during their stay. Assistance with questions, reservations and special requests.
• Office organization: Management of front desk operations, handling of enquiries and coordination of internal processes.
• IT management: Maintaining databases and supporting the use of booking platforms.
• Internal communication: Close cooperation with the kitchen, service and administration departments to ensure an optimal flow of information.

Our offer

• An appreciative, family-like team
• High-quality staff clothing
• 20% Family & Friends discount at Secret Moments
• Tip sharing
• Payment according to the collective agreement
• Free board and lodging
• Many other perks & goodies

We offer full-time employment with 6-day week (48 hrs.) with 1 – 2 evening shifts per week incl. attractive Gross wage from € 3,000.– (pay above the Hotel & Gastronomy collective agreement, with the option of additional adjustment depending on qualifications). On top of that, you also get a share of the tips, holiday and Christmas bonuses (pro rata), free board and lodging, and other goodies!

The Albergo is a unique retreat with exquisite gourmet cuisine, first-class suites and impressive panoramic views. You make sure everything in our office runs smoothly.