Digital Transformation Project Manager - Field Service (m/f/d)

INNIO Group; Jenbach; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working time

Health We Care program

Moving cost support

Public transport access

Transportation cost support

On-site canteen

Alpine location

Job summary

INNIO Group in Tirol, Jenbach, is seeking a Product Owner & Project Manager for Field Service within the myPlant Maintenance suite. You combine vision, backlog management and value realization with delivery leadership to roll out FSM-INNIO and FSD globally.

You translate field service needs into refined features, collaborate with global teams, and drive adoption while ensuring on-time delivery. On-site presence at Jenbach is required for 50% of time, with a flexible time model and a strong focus

Qualifications

• Bachelor's or Master's degree in a related field.
• Minimum 5 years of experience in software companies or multinational industries with demonstrable results.
• Experience as Product Owner and/or Project Manager in agile software development.
• Understanding of field service and maintenance processes.
• Ability to break down business needs into clear user stories and technical requirements.
• Passionate about digitalization and AI.
• Excellent communication skills with global teams and senior leadership.
• Analytical, structured and detail-oriented with the big picture mindset.
• Strong team player with high say/do ratio.
• On-site presence in Jenbach for 50% of time.

Responsibilities

• Own the product vision, backlog and roadmap for FSM-INNIO applications.
• Gather requirements from field service and stakeholders; run workshops and analyses, including AI potential.
• Prioritize the backlog based on value, impact and effort.
• Write and refine epics and user stories with acceptance criteria; act as PO in the scrum team.
• Define and track KPIs to measure adoption and data quality.
• Manage interfaces between applications and adjacent systems with owners.

Skills

Product Owner

Project Management

Agile / Scrum

Stakeholder Management

Communication

AI & Digitalization

Teamwork

Education

Bachelor/Master's degree

Job description

As Product Owner & Project Manager for Field Service, you are responsible for field service applications within the myPlant Maintenance product suite. Your current focus is Field Service Management (FSM-INNIO) and Field Service Debrief (FSD). You combine the product owner's responsibility for vision, backlog and value with the project manager's drive for delivery, rollout and stakeholder alignment. You translate the needs of field service engineers, service planners and service management into prioritized, well-refined features and make sure they are delivered on time and adopted globally. The role requires experience in software or multinational environments, strong skills in digitalization and AI, and effective communication with global teams.

What INNIO Offers You

• An innovative and international working environment
• Flexible working time model (depending on position and role)
• Health We Care program – including company sports activities
• Moving cost support for new employees in accordance with policy
• Good connections to public transport – station in direct proximity
• Transportation cost support in accordance with policy
• One of the best canteens in the area with healthy and various meals
• Attractive location in the heart of the Alps with various outdoor sports and leisure possibilities

Your Responsibilities

Product Ownership:

• Own the product vision, roadmap and backlog of your applications, aligned with INNIO's Digital Strategy and the myPlant platform; contribute to the further evolution of the Maintenance suite, including new applications and capabilities
• Gather and consolidate requirements from field service, service operations, regions and other stakeholders; run workshops and process analyses, also to identify AI potential
• Prioritize the backlog based on business value, customer impact and effort
• Write and refine epics and user stories with clear acceptance criteria together with the developers; act as the Product Owner in the scrum team and accept delivered results
• Define and track KPIs (e.g. adoption, data quality, time saved etc.) to measure the value of features
• Manage interfaces between the applications and to adjacent systems (e.g. Salesforce, Oracle EBS, other myPlant apps) and third-party software together with the responsible owners

Project Management and Delivery

• Lead cross-functional projects and releases for your applications from scope definition to go-live, within time, budget and scope
• Plan and coordinate testing (UAT) and rollout to regions, including training material, communication and release notes
• Manage risks, dependencies and change, and drive adoption and sustainability of the implemented solutions
• Prepare status reports and update stakeholders on all organizational levels
• Coordinate resolution of Level 3 support tickets and keep product documentation up to date

Your Profile

• Bachelor's or Master's degree in Computer Science, International Business, Engineering or related
• Min. 5 years of experience in software companies or multinational industries with demonstrable results
• Experience as Product Owner and/or Project Manager in agile (scrum) software development, ideally for mobile or field service applications
• Understanding of field service and maintenance processes (service orders, work reporting, spare parts) and ideally of the INNIO service business
• Ability to break down business needs into clear user stories and technical requirements, and to challenge solutions together with developers
• Passionate about digitalization, AI and software development
• Excellent communication skills with global, virtual teams and senior leadership
• Analytical, structured and detail-oriented while keeping the big picture; able to manage competing priorities
• Strong team player, inclusive and open-minded, with a high say/do ratio
• Presence on site in Jenbach is required for 50% of the working time

At INNIO, we offer an attractive compensation package that is above the collective agreement for the metal industry. Your qualifications and experience will be considered in an open dialogue during the recruiting process to ensure a market-competitive compensation package.