Cybersecurity Support Technician — Frontline IT & Networking

Barracuda; Innsbruck; Vor Ort; EUR 34.000 - 42.000; Vollzeit

Zusammenfassung

Barracuda is seeking a motivated Support Technician to deliver high-quality technical support for our networking and security products to customers and partners in Innsbruck. This entry-level front-line role involves understanding, documenting, and resolving issues via email, phone, and chat, reporting to the Technical Support Manager.

Join a team-focused environment with opportunities to grow and develop, supported by Barracuda's comprehensive training and benefits.

Qualifikationen

• Completed education with focus on IT (apprenticeship, technical school, HTL, FH, university).
• Strong troubleshooting/problem resolution skills.
• Ideally experience in technical support.
• Strong solution-oriented thinking and willingness to learn new technologies.
• Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, web technologies is an advantage.

Aufgaben

• Provide technical support of Barracuda's security solutions via phone, email, chat or remote access.
• Assist our partners and customers with configuration, implementations and troubleshooting.
• Communicate, assist and support our customers and partners to protect their IT infrastructure.
• Provide assistance with our network, client/server, Linux/Windows/MacOS, storage, email and web products.

Kenntnisse

Troubleshooting

IT skills

Customer support

Public cloud basics

Ausbildung

Completed IT education (apprenticeship/HTL/FH/university)

Jobbeschreibung

Barracuda is seeking a motivated Support Technician to deliver high-quality technical support for our networking and security products to customers and partners in Innsbruck. This entry-level front-line role involves understanding, documenting, and resolving issues via email, phone, and chat, reporting to the Technical Support Manager.

Join a team-focused environment with opportunities to grow and develop, supported by Barracuda's comprehensive training and benefits.