Customer Success Manager - SAP Academy for Customer Success - Austria (Hybrid)

SAP SE; Wien; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

SAP SE is seeking a Customer Success Manager for the SAP Academy for Customer Success in Austria. This hybrid role involves guiding customers through their journey with SAP solutions, increasing satisfaction and retention, and managing key milestones.

With 2–3 years of experience in consulting or account management, candidates will lead strategies to drive success and ensure customer health. Relevant skills include emotional intelligence, problem-solving, and strong business acumen.

Qualifikationen

• Experience supporting customers and driving business transformation.
• Ability to deliver strategic guidance and solutions.
• Strong learning and adaptation skills.

Aufgaben

• Guide customers through their business journey with SAP solutions.
• Increase customer satisfaction, retention, and renewals.
• Manage key customer milestones throughout their lifecycle.

Kenntnisse

Customer relationship management

Business transformation support

Problem-solving

Creative thinking

Emotional intelligence

Ausbildung

2–3 years experience in consulting or account management

Jobbeschreibung

Customer Success Manager - SAP Academy for Customer Success - Austria (Hybrid)

Who you’ll become

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

What you’ll do

• Successfully complete a 10‑month learn‑apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer‑facing function within our dynamic Customer Success board area.
• Immerse yourself in multi‑dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on‑the‑job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
• The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full‑time employment from day one with practical learning application for your role.
• Upon successful completion of the program, you will move into a direct customer‑facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

What you bring

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long‑term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.
• AI focus areas: AI Adoption Mindset, Agentic AI Day‑to‑Day Practice, and Context Engineering.
• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast‑paced, evolving environment.
• Strong problem‑solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
• A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results‑oriented approach and the courage to take initiative.

CSM focus areas

• SAP Finance & Spend Management (F&S) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
• S/4HANA Finance
• Finance & Quote to Cash (Q2C)
• Procurement
• SAP SuccessFactors (Human Capital Management ‑ HCM) – Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
• SAP Supply Chain Management (SCM) – Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
• SAP Customer Experience (CX) – Knowledge of e‑commerce, sales, customer service, and marketing processes.
• SAP Business Transformation Management (BTM) – Knowledge in Business Process Management/Business Process Automation applications.
• SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) – Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.

Program details

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. The program includes a practical and immersive portion, likely involving participants spending four (4) weeks, spread across two trips, in San Ramon, California, providing unparalleled hands‑on learning and networking opportunities. During intensive phases, participants must be fully engaged and present; vacation will not be approved during some critical times of the program.

Equal Employment Opportunity Statement

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail]. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Please note that any violation of these guidelines may result in disqualification from the hiring process.