Customer Success Manager

Die Schweizerische Post AG; Lavamünd; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Half Fare Travelcard

Five weeks of holiday

Flexible working hours

Zusammenfassung

Swiss Post Cybersecurity is seeking a Customer Success Manager to strengthen relationships with customers across the full lifecycle and drive value from SOC, SIEM, and SOAR services. You will own onboarding, adoption, and renewal discussions while coordinating cross-functionally to mitigate risks and realize outcomes.

The role requires fluency in French and English, with German knowledge seen as a bonus, and a strong focus on security outcomes and customer health metrics.

Qualifikationen

• Proven experience managing customers across the full lifecycle in managed services, cybersecurity, IT services, or a technical SaaS environment.
• Ability to translate complex products into customer-relevant use cases.
• Excellent communication with security stakeholders and non-technical partners.
• Native-level French and very good English; knowledge of German is an advantage.

Aufgaben

• Serve as the primary point of contact for assigned customers and build long-term, trusted relationships
• Lead onboarding and implementation processes, ensuring smooth handover and early value realization
• Help customers understand and operationalize our SOC, SIEM, and SOAR capabilities in the context of their threat landscape and regulatory requirements
• Conduct regular security-focused service reviews, including cyber risk and threat exposure overview, detection coverage and use-case maturity
• Monitor customer health metrics and proactively mitigate risks related to adoption, satisfaction, or retention
• Coordinate cross-functional efforts to resolve issues and improve customer outcomes
• Lead renewal discussions in collaboration with Sales and identify growth opportunities
• Proven experience managing customers across the full lifecycle in managed services, cybersecurity, IT services, or a technical SaaS environment

Kenntnisse

CRM systems

Relationship management

Security awareness

Stakeholder communication

SaaS

Tools

Dynamics

Jobbeschreibung

As a Customer Success Manager (CSM) within our Cyber Defense Center, you play a critical role in helping our customers strengthen their cybersecurity posture and reduce cyber risk.You combine relationship management, security awareness, and outcome-driven thinking to help customers get maximum value from our SOC, SIEM, SOAR, and incident response services.

Join our team and defend the digital future with us!

• Serve as the primary point of contact for assigned customers and build long-term, trusted relationships
• Lead onboarding and implementation processes, ensuring smooth handover and early value realization
• Help customers understand and operationalize our SOC, SIEM, and SOAR capabilities in the context of their threat landscape, business risks, and regulatory requirements
• Conduct regular security-focused service reviews, including topics such as cyber risk and threat exposure overview, detection coverage and use-case maturity or incident handling performance
• Monitor customer health metrics and proactively mitigate risks related to adoption, satisfaction, or retention
• Coordinate cross-functional efforts to resolve issues and improve customer outcomes
• Lead renewal discussions in collaboration with Sales and identify growth opportunities aligned with customer needs
• Proven experience managing customers across the full lifecycle, from onboarding to renewal, in managed services, cybersecurity, IT services, or a technical SaaS environment
• Strong ability to understand complex products and services and translate capabilities into customer-relevant use cases
• Experience working with customer success metrics such as adoption rates, NPS, customer satisfaction, churn risk indicators, and customer health scores
• Strong curiosity and genuine interest in cybersecurity, with initial experience and a willingness to deepen expertise in the field
• Proficiency using CRM systems (e.g. Dynamics), customer portals, and service reporting tools
• Excellent communication skills and comfort working with security stakeholders as well as non-technical business partners
• Native-level French and very good English, knowledge of German is an advantage

About Swiss Post Cybersecurity.

Swiss Post Cybersecurity provides security solutions to protect digital assets and data, all developed and operated in Switzerland. With about 150 employees, we support more than 350 customers in Europe. We are headquartered in Aarau, with offices in Morges and Luxembourg. Formed in 2024 from terreActive and Hacknowledge, we are a subsidiary of Swiss Post.

The benefits for you at Swiss Post Cybersecurity.

Competitive base salary with a wide range of extra benefits, like

• Half Fare Travelcard or contribution to a GA Travelcard
• Minimum five weeks' holiday with increasing number of holiday days according to years of service
• Flexible working hours (annual working hours / flexitime)

We value diversity and inclusion, regardless of social identity, sexual orientation, religion and ideology, physical and mental disability, gender, ethnicity, nationality, or age. We are committed to fostering a welcoming environment that celebrates all forms of diversity, including those not explicitly mentioned.