Cybersecurity Customer Success Manager | Flexible Hours

Die Schweizerische Post AG; Lavamünd; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Half Fare Travelcard

Five weeks of holiday

Flexible working hours

Zusammenfassung

Swiss Post Cybersecurity is seeking a Customer Success Manager to strengthen relationships with customers across the full lifecycle and drive value from SOC, SIEM, and SOAR services. You will own onboarding, adoption, and renewal discussions while coordinating cross-functionally to mitigate risks and realize outcomes.

The role requires fluency in French and English, with German knowledge seen as a bonus, and a strong focus on security outcomes and customer health metrics.

Qualifikationen

• Proven experience managing customers across the full lifecycle in managed services, cybersecurity, IT services, or a technical SaaS environment.
• Ability to translate complex products into customer-relevant use cases.
• Excellent communication with security stakeholders and non-technical partners.
• Native-level French and very good English; knowledge of German is an advantage.

Aufgaben

• Serve as the primary point of contact for assigned customers and build long-term, trusted relationships
• Lead onboarding and implementation processes, ensuring smooth handover and early value realization
• Help customers understand and operationalize our SOC, SIEM, and SOAR capabilities in the context of their threat landscape and regulatory requirements
• Conduct regular security-focused service reviews, including cyber risk and threat exposure overview, detection coverage and use-case maturity
• Monitor customer health metrics and proactively mitigate risks related to adoption, satisfaction, or retention
• Coordinate cross-functional efforts to resolve issues and improve customer outcomes
• Lead renewal discussions in collaboration with Sales and identify growth opportunities
• Proven experience managing customers across the full lifecycle in managed services, cybersecurity, IT services, or a technical SaaS environment

Kenntnisse

CRM systems

Relationship management

Security awareness

Stakeholder communication

SaaS

Tools

Dynamics

Jobbeschreibung

Swiss Post Cybersecurity is seeking a Customer Success Manager to strengthen relationships with customers across the full lifecycle and drive value from SOC, SIEM, and SOAR services. You will own onboarding, adoption, and renewal discussions while coordinating cross-functionally to mitigate risks and realize outcomes.

The role requires fluency in French and English, with German knowledge seen as a bonus, and a strong focus on security outcomes and customer health metrics.