Customer Success Engineer

GoHiring GmbH; Schwechat; Vor Ort; EUR 30.000 - 35.000; Vollzeit

Benefits dieser Stelle

25 days vacation

Parking space

Cantina vouchers

FlexTime & home office

Monthly team lunches

Learning & development budget

Bike leasing

Office at VIE Airport City

Zusammenfassung

ENPULSION, based in Wien-Flughafen, Austria, seeks a Customer Success Engineer (f/m/x) to support customers from pre-sales through on-orbit operations. You will liaise with project teams, analyze requirements, and guide integration, testing, and mission operations while producing precise technical docs.

You will bring 3+ years in aerospace, Python, electronics knowledge, and strong English communication. Occasional travel to customer facilities is expected.

Qualifikationen

• Technical or scientific education (FH/University/UAS/HTL), ideally a Master’s in Engineering, Physics, or Mechanical Engineering.
• 3+ years of professional experience in aerospace or a related industry.
• Understanding of electric propulsion systems used for satellite mobility is beneficial.
• Knowledge of satellite systems, launch services, or space data platforms is a plus.
• Knowledge of Python programming language.
• Solid understanding of electronics design and operation.
• Familiarity with manufacturing processes desirable.
• Experience with documentation tools, simulation software, or mission planning tools, as well as collaborative platforms (JIRA).
• Familiarity with space industry standards and regulatory frameworks (e.g., ECSS, ITAR).
• Excellent English communication skills (spoken and written).
• Strong ability to explain complex technical issues to customers clearly and concisely.
• Willingness to travel to customer facilities as needed.
• Proactive, organized, and disciplined approach to independent work.
• Passionate about contributing to a fast-growing business and high-performing team.

Aufgaben

• Act as the main point of contact for project- and program management of key customers.
• Analyze customer requirements and develop compliance matrices to ensure alignment with customer needs and expectations.
• Provide technical support to the Sales team.
• Support customers with integration and operation of ENPULSION products.
• Provide technical support in the Assembly, Integration, and Testing (AIT).
• Contribute to the development and continuous improvement of ground support equipment.
• Manage and facilitate customer tests and workshops.
• Initiate, actively support and report on non-conformance processes and anomaly reviews in accordance with established processes.
• Analyze and review on-orbit telemetry, focusing on operator command sequences and thruster anomalies.
• Automate telemetry analysis with Python scripts.
• Recommend strategies and operational parameters based on telemetry and product performance.
• Provide on-orbit operations support to ensure products perform optimally in space.
• Deliver clear, concise, and well-written technical documentation.

Kenntnisse

Python programming

English communication

Travel willingness

Proactive mindset

Customer focus

space industry knowledge

Ausbildung

Master’s in Engineering/Physics/Mechanical Engineering

Tools

JIRA

Simulation software

Mission planning tools

Jobbeschreibung

Join ENPULSION as a Customer Success Engineer (f/m/x) and support our customers throughout their spacecraft missions - from pre-sales, to integration and testing, to on-orbit operations. You’ll act as the key technical partner, ensuring smooth product performance, clear communication, and successful mission outcomes in the fast-growing space industry.

Key responsibilities:

• Act as the main point of contact for project- and program management of key customers.
• Analyze customer requirements and develop compliance matrices to ensure alignment with customer needs and expectations.
• Provide technical support to the Sales team.
• Support customers with integration and operation of ENPULSION products.
• Provide technical support in the Assembly, Integration, and Testing (AIT).
• Contribute to the development and continuous improvement of ground support equipment.
• Manage and facilitate customer tests and workshops.
• Initiate, actively support and report on non-conformance processes and anomaly reviews in accordance with established processes.
• Analyze and review on-orbit telemetry, focusing on operator command sequences and thruster anomalies.
• Automate telemetry analysis with Python scripts.
• Recommend strategies and operational parameters based on telemetry and product performance.
• Provide on-orbit operations support to ensure products perform optimally in space.
• Deliver clear, concise, and well-written technical documentation.

Job Overview

Join ENPULSION as a Customer Success Engineer (f/m/x) and support our customers throughout their spacecraft missions - from pre-sales, to integration and testing, to on-orbit operations. You’ll act as the key technical partner, ensuring smooth product performance, clear communication, and successful mission outcomes in the fast-growing space industry.

Key responsibilities:

• Act as the main point of contact for project- and program management of key customers.
• Analyze customer requirements and develop compliance matrices to ensure alignment with customer needs and expectations.
• Provide technical support to the Sales team.
• Support customers with integration and operation of ENPULSION products.
• Provide technical support in the Assembly, Integration, and Testing (AIT).
• Contribute to the development and continuous improvement of ground support equipment.
• Manage and facilitate customer tests and workshops.
• Initiate, actively support and report on non-conformance processes and anomaly reviews in accordance with established processes.
• Analyze and review on-orbit telemetry, focusing on operator command sequences and thruster anomalies.
• Automate telemetry analysis with Python scripts.
• Recommend strategies and operational parameters based on telemetry and product performance.
• Provide on-orbit operations support to ensure products perform optimally in space.
• Deliver clear, concise, and well-written technical documentation.

Type of contract: Full time position with 38.5 hours/week

Salary: The minimum base salary for this position starts at EUR 2918,14 gross per month, with a planned significant overpayment depending on your professional experience and qualifications.

Your profile

• Technical or scientific education (FH/University/UAS/HTL), ideally a Master’s in Engineering, Physics, or Mechanical Engineering.
• 3+ years of professional experience in aerospace or a related industry
• Understanding of electric propulsion systems used for satellite mobility is beneficial.
• Knowledge of satellite systems, launch services, or space data platforms is a plus.
• Knowledge of Python programming language.
• Solid understanding of electronics design and operation.
• Familiarity with manufacturing processes desirable.
• Experience with documentation tools, simulation software, or mission planning tools, as well as collaborative platforms (JIRA).
• Familiarity with space industry standards and regulatory frameworks (e.g., ECSS, ITAR).
• Excellent English communication skills (spoken and written).
• Strong ability to explain complex technical issues to customers clearly and concisely.
• Willingness to travel to customer facilities as needed.
• Proactive, organized, and disciplined approach to independent work.
• Passionate about contributing to a fast-growing business and high-performing team.

Why us?

At ENPULSION, you’ll join a young, international team united by a deep passion for space technology and innovation. We foster a friendly, open-minded work environment that encourages new ideas and rewards initiative. Our culture is fast-paced and growth-oriented – a place where your work will have a real impact, and where you can truly leave your mark.

Our benefits include:

• 25 days of paid vacation, plus additional compulsory paid days off
• Choice between a KlimaTicket (Metropol region), a parking space or cantina vouchers for on-site dining
• Role-dependent FlexTime and home office options
• Monthly team lunches and regular team-building events
• Learning & development budget to support your continued growth
• Firmenradl - Bike Leasing Program
• Office located at VIE Airport City with access to:
  • FitFabrik Fitness Center
  • Airport Health Center
  • Shops, restaurants, and Crew Shop discounts
  • VIE Community App for news and deals

About us

Meet ENPULSION - a Space Tech company based in Wien-Flughafen Austria. Founded in 2016, it has quickly become a dominant player in the Space Industry selling some of the most advanced propulsion solutions for SmallSats to a large number of worldwide satellite platform integrators. The unique, modular solution we offer brings high performance at low cost to satellite manufacturers, fostering the democratization of space and enabling the exploration and exploitation of the solar system, positioning ENPULSION at the very heart of the NewSpace Area. The teams behind this are full of talented hardworking people, plenty of whom may just be your new lunch buddy!

ENPULSION strongly believes in equal opportunities for everyone. We're encouraging applicants with diverse backgrounds to apply. All applications are processed without regard to gender, nationality, race, colour, religion, age, disability status, sexual orientation or marital status.

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