Chief Operating Officer (COO)

Cryptonow Group; Wien; Vor Ort; EUR 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Growth opportunity

European growth

Collaborative environment

Professional development

Zusammenfassung

Cryptonow Austria, part of the Cryptonow Group, seeks a hands-on Chief Operating Officer to lead operations across Europe, build decentralized customer operations teams in 10+ countries, and ensure regulatory compliance during expansion.

The COO will oversee recruitment, training, and day-to-day execution of services on our Crypto Brokerage Platform and Crypto Voucher Cards, delivering exceptional customer experiences while collaborating with the executive team.

Qualifikationen

• Proven track record in COO or senior operations roles, ideally within startups or high-growth contexts.
• Experience building and leading decentralized customer support teams across multiple countries and languages.
• Strong understanding of regulatory requirements within financial services.

Aufgaben

• Build and lead EU customer operations from the ground up across 10+ countries with multilingual capabilities.
• Develop and execute strategies to deliver outstanding customer experiences and operational excellence.
• Oversee recruitment, training, and development of customer operations staff; manage mid-office and regulatory compliance.
• Direct day-to-day operations to ensure seamless service delivery of crypto platform services.
• Collaborate with executive leadership to implement company-wide strategic initiatives and growth plans.

Kenntnisse

Startup experience

Leadership

Customer operations management

Regulatory compliance knowledge

Multilingual (German/English)

Jobbeschreibung

Chief Operating Officer (COO) - Cryptonow (AT) at Cryptonow

Cryptonow Austria (Vienna), part of the Cryptonow Group

About Us:

Cryptonow Austria is a leading entity within the Cryptonow Group. With a robust network of over 130 partners, we are dedicated to making crypto easy and accessible for everyone. Our unique product offerings, including the Cryptonow Brokerage Platform and Crypto Voucher Cards, have positioned us as pioneers in the industry since 2017. Cryptonow Austria will operate as a financial institute—currently in active licensing proceedings overseen by the FMA (Financial Market Authority)—, ensuring compliance with the highest EU regulatory standards. As we embark on an exciting expansion across Europe, we are looking for a hands‑on and experienced COO to lead our ambitious growth journey.

Role Overview:

As the COO, you will be responsible for the overall operational management of Cryptonow Austria. You will ensure the seamless execution of our services, focusing on customer excitement functions, compliance, mid‑office functions, and running our crypto platform services. A key part of your role will be to build decentralized EU customer operations teams for over 10 countries, accommodating multiple languages to enhance customer satisfaction. Additionally, you will oversee the recruitment, training, and development of customer operations employees and build the EU team from the ground up to ensure exceptional customer happiness across all markets. Your leadership will be crucial in maintaining operational efficiency and driving customer satisfaction as we expand across Europe.

Key Responsibilities:

• Build the EU retail customer operations team from the ground up, establishing robust processes and systems.
• Develop and implement strategies to ensure outstanding customer experiences.
• Build and manage decentralized EU customer support teams for 10+ countries, ensuring multilingual capabilities.
• Oversee the recruitment, training, and development of customer support employees to maintain high service standards.
• Oversee day‑to‑day operations, ensuring the efficient delivery of services and operational excellence.
• Ensure mid‑office compliance with all regulatory requirements, working closely with the Head of Compliance and other relevant teams.
• Manage mid‑office functions, transaction processing, and financial reporting.
• Lead and optimize the customer operations of our Cryptonow Crypto Brokerage Platform and Crypto Voucher Cards.
• Collaborate with other executive team members to develop and execute company‑wide strategies.
• Foster a culture of continuous improvement, innovation, and teamwork.
• Ensure effective communication and coordination between departments.
• Monitor operational performance metrics and implement corrective actions as needed.
• Represent the company in industry events, conferences, and media engagements when required.

Qualifications:

• Proven experience in a COO or operations role, preferably within a startup or high‑growth environment.
• Demonstrated success in managing customer support functions and ensuring high levels of customer satisfaction.
• Experience in hiring, building, and managing decentralized customer support teams, preferably across multiple countries and languages.
• Strong understanding of compliance and regulatory requirements within the financial services sector.
• Experience in recruiting, training, and developing customer support employees.
• Experience in building operations teams from the ground up.
• Excellent leadership, strategic thinking, and problem‑solving skills.
• Ability to thrive in a fast‑paced, dynamic environment.
• Fluency in German and English is required; additional European languages are a plus.

What We Offer:

• A pivotal role in a rapidly growing company with significant influence over its strategic direction.
• The opportunity to be part of a large European growth story from the ground up.
• A collaborative and innovative work environment.
• Opportunities for professional growth and development.