Aviation Training Services Manager – Vienna (Relocation)

CAE Inc; Wien; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

CAE Inc in Vienna (Schwechat) is seeking a Manager of Customer Services to lead the Client Service team at our expanding Business Aviation Training Centre. You will drive operational excellence, elevate the client experience, and mentor colleagues in a fast‑paced, multi‑discipline environment.

Relocation support is available; occasional holiday coverage may be required. You will collaborate across teams to exceed targets, develop KPI metrics, and maintain professional client relationships.

Qualifications

• Excellent ability to execute and deliver on plans and drive cultural change.
• Excellent communicator with the ability to build effective relationships across diverse teams.
• Cultivate and maintain deep, long‑lasting customer relationships at multiple levels.
• Must be able to always maintain professionalism in the workplace.
• Confident, well spoken, can capture customer’s attention by utilizing their superior negotiation and persuasive skills.
• Ability to function both autonomously and within a team.
• Results‑driven mindset with a track record of delivering on commitments.
• Problem‑solver who can identify and deliver optimal client‑focused solutions.
• Experience leading others and influencing outcomes in a complex environment.
• Highly organised, collaborative team player with strong attention to detail.
• Confident using MS Office, particularly Word, Excel, and PowerPoint.

Responsibilities

• Lead and support the Client Service team, ensuring client expectations are consistently exceeded through superior service levels.
• Regularly monitor survey results via the Qualtrics system, assigning cases and providing data as required.
• Seek and drive forward opportunities for improvement to enhance Client experience derived from survey data and suggestions.
• Provide on-site client assistance to resolve problems and handle complaints in a manner that ensures good customer relations with emphasis on client retention.
• Manage relationship with CAE’s Travel Partner to ensure clients are provided with high quality, good value travel and accommodation options.
• Build strong client relationships through proactive engagement, clear communication, and exceptional service.
• Drive performance through KPI development, tracking, and continuous improvement.
• Collaborate across teams to ensure key targets are exceeded.
• Contribute to a positive, high‑performing team culture and support colleagues as needed.
• Undertake additional responsibilities in support of business priorities as required.

Skills

Leadership

Communication

Customer relationships

Negotiation

Problem solving

Teamwork

KPI tracking

Data analysis

Tools

Qualtrics

MS Office

Job description

CAE Inc in Vienna (Schwechat) is seeking a Manager of Customer Services to lead the Client Service team at our expanding Business Aviation Training Centre. You will drive operational excellence, elevate the client experience, and mentor colleagues in a fast‑paced, multi‑discipline environment.

Relocation support is available; occasional holiday coverage may be required. You will collaborate across teams to exceed targets, develop KPI metrics, and maintain professional client relationships.