Manager Customer Services

CAE Inc; Wien; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

CAE Inc in Vienna (Schwechat) is seeking a Manager of Customer Services to lead the Client Service team at our expanding Business Aviation Training Centre. You will drive operational excellence, elevate the client experience, and mentor colleagues in a fast‑paced, multi‑discipline environment.

Relocation support is available; occasional holiday coverage may be required. You will collaborate across teams to exceed targets, develop KPI metrics, and maintain professional client relationships.

Qualifications

• Excellent ability to execute and deliver on plans and drive cultural change.
• Excellent communicator with the ability to build effective relationships across diverse teams.
• Cultivate and maintain deep, long‑lasting customer relationships at multiple levels.
• Must be able to always maintain professionalism in the workplace.
• Confident, well spoken, can capture customer’s attention by utilizing their superior negotiation and persuasive skills.
• Ability to function both autonomously and within a team.
• Results‑driven mindset with a track record of delivering on commitments.
• Problem‑solver who can identify and deliver optimal client‑focused solutions.
• Experience leading others and influencing outcomes in a complex environment.
• Highly organised, collaborative team player with strong attention to detail.
• Confident using MS Office, particularly Word, Excel, and PowerPoint.

Responsibilities

• Lead and support the Client Service team, ensuring client expectations are consistently exceeded through superior service levels.
• Regularly monitor survey results via the Qualtrics system, assigning cases and providing data as required.
• Seek and drive forward opportunities for improvement to enhance Client experience derived from survey data and suggestions.
• Provide on-site client assistance to resolve problems and handle complaints in a manner that ensures good customer relations with emphasis on client retention.
• Manage relationship with CAE’s Travel Partner to ensure clients are provided with high quality, good value travel and accommodation options.
• Build strong client relationships through proactive engagement, clear communication, and exceptional service.
• Drive performance through KPI development, tracking, and continuous improvement.
• Collaborate across teams to ensure key targets are exceeded.
• Contribute to a positive, high‑performing team culture and support colleagues as needed.
• Undertake additional responsibilities in support of business priorities as required.

Skills

Leadership

Communication

Customer relationships

Negotiation

Problem solving

Teamwork

KPI tracking

Data analysis

Tools

Qualtrics

MS Office

Job description

Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference. Join us to grow your career and contribute to CAE’s global mission of enhancing safety and readiness.

Join our Business Aviation Training Centre in Vienna (Schwechat) as a Manager of Customer Services and help shape the pilot training experience in Central Europe. You’ll be part of our Vienna Business Aviation Training leadership team, working at the intersection of operational excellence, customer experience, and employee development. Our newest business aviation training centre in Vienna, Austria, is purpose‑built to deliver advanced, simulator‑based pilot training. The 8,000-square‑metre facility is designed for growth—supporting up to nine Full Flight Simulators—and currently operates six state‑of‑the‑art devices, including the G550, Global 7500, Global 6000, Challenger 3500, Pilatus PC‑24, and Phenom 100/300.

We offer a permanent (non‑contract), full‑time position. Occasional work on public holidays may be required based on customer needs. Relocation support to Vienna is available for the successful candidate.

What you’ll do:

• Lead and support the Client Service team, ensuring client expectations are consistently exceeded through superior service levels
• Regularly monitor survey results via the Qualtrics system, assigning cases and providing data as required.
• Seek and drive forward opportunities for improvement to enhance Client experience derived from survey data and suggestions.
• Provide on-site client assistance to resolve problems and handle complaints in a manner that ensures good customer relations with emphasis on client retention
• Manage relationship with CAE’s Travel Partner to ensure clients are provided with high quality, good value travel and accommodation options.
• Build strong client relationships through proactive engagement, clear communication, and exceptional service
• Drive performance through KPI development, tracking, and continuous improvement
• Collaborate across teams to ensure key targets are exceeded
• Contribute to a positive, high‑performing team culture and support colleagues as needed
• Undertake additional responsibilities in support of business priorities as required

What you’ll bring:

• Excellent ability to execute and deliver on plans and drive cultural change
• Excellent communicator with the ability to build effective relationships across diverse teams
• Cultivate and maintain deep, long‑lasting customer relationships at multiple levels.
• Must be able to always maintain professionalism in the workplace
• Confident, well spoken, can capture customer’s attention by utilizing their superior negotiation and persuasive skills.
• Ability to function both autonomously and within a team
• Results‑driven mindset with a track record of delivering on commitments
• Problem‑solver who can identify and deliver optimal client‑focused solutions
• Experience leading others and influencing outcomes in a complex environment
• Highly organised, collaborative team player with strong attention to detail
• Confident using MS Office, particularly Word, Excel, and PowerPoint
• Ability to thrive in a multi‑disciplined organisation and leverage peer expertise
• #LI-AK1

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose‑driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type Regular

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email [e-mail] if needed.

Data Privacy

Privacy Statement | CAE As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Welcome to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally. Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow.