Assistant Store Manager/2IC

at; Österreich; Vor Ort; EUR 42.000 - 56.000; Vollzeit

Zusammenfassung

Durable Concrete Coatings invites applications for an Assistant Store Manager/2IC at our Underwood site. The role is full-time (40 hours/week, Mon–Fri) and focuses on supporting daily warehouse operations, customer service, and stock control.

You will lead a small team, oversee inventory, and help drive sales initiatives to grow our client base. The successful candidate will manage stock, coordinate deliveries, and ensure accurate order fulfillment while maintaining a high standard of safety and

Qualifikationen

• Proven leadership and team supervisory skills.
• Strong written and verbal communication abilities.
• Experience managing warehouse operations and inventory.

Aufgaben

• Assist the store manager with daily warehouse operations.
• Supervise staff to ensure peak efficiency and customer satisfaction.
• Manage inventory, stock location, and stock control processes.

Kenntnisse

Leadership

Customer service

Team management

Inventory control

Microsoft Office

POS system

Communication

Tools

POS system

Microsoft Office

Jobbeschreibung

Durable Concrete Coatings is an established, Australian-owned company that specialises in concrete

coating products and epoxy supplies. We pride ourselves in our superior-quality products and

exceptional customer service. We have an experienced, highly-skilled and dynamic team working in

a fast-paced and diverse warehouse environment. We highly value a positive work culture and

commit ourselves to excellent consumer support.

We are seeking a motivated individual to join our team at our exciting Underwood location to

support the management of daily operations within our growing family-run business.

Position: Assistant Store Manager/2IC

Role: Full time position (40 hours per week, Monday to Friday)

Objectives of this role

• Assist the store manager with the management of daily warehouse operations.
• Ensure that the warehouse operates at peak efficiency — with customer satisfaction the primary goal — by supervising, organizing, and training warehouse staff and establishing, monitoring, and managing operational goals.
• Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods.
• Support business growth by cultivating and maintaining strong relationships with new and existing clients through engagement and execution of effective sales strategies.
• Maintain a safe, healthy and positive work environment by establishing and enforcing standards and procedures and by complying with legal regulations.
• Delivering customer service to clients in-store, over the phone, and on-site as needed.
• Preparing trade and retail orders in a timely and accurate manner.
• Handling the receipt and dispatch of goods, including the loading and unloading of trucks and shipping containers.
• Reconciling incoming and outgoing stock by cross-checking with requisitions and updating inventory and stock location records in the POS system.
• Inspecting incoming and outgoing stock to ensure accurate fulfillment.
• Creating samples and swatches for display and distribution.
• Calculating end-of-day balances, optimizing loss prevention measures, and overseeing monthly stock control.
• Assisting the senior management team in meeting budgets and business goals.
• Regularly reporting to senior management, providing progress updates, analysing productivity, developing actionable plans for loss prevention, and addressing any issues promptly.
• Writing, creating, editing, and publishing engaging content for social media as required.
• Capturing pictures and videos of ongoing and completed projects.
• Perform daily store opening and closing procedures when required.

To be successful in this role you should be able to demonstrate:

• Strong leadership skills.
• A friendly demeanour, positive attitude, and a neat and professional appearance.
• Honesty and reliability.
• Strong written and verbal communication skills.
• Great attention to detail.
• Strong conflict resolution skills, professionalism and ability to maintain positive working relationships with customers and colleagues.
• Excellent time management, ability to prioritise workload and meet deadlines.
• Proficient computer skills in Microsoft Office programs and POS system.
• Ability to learn quickly and problem solve.
• Exceptional work ethic, strong initiative and the ability to work both unsupervised and collaboratively with the team.
• Expertise in tinting and mixing paint & colour.
• A genuine desire to deliver a high level of customer service.
• Physical fitness to perform manual warehouse tasks.
• Comfortable in handling confidential information.

Requirements for this role:

• Driver’s license is required.
• Forklift ticket is preferred, must be willing to obtain if not currently held.
• Experience in management or team leadership is preferred.
• Previous sales representative or warehouse experience is preferred.

The successful applicant will be offered a remuneration package in line with their professional experience.

If you believe you meet the above criteria and would value the opportunity to be a member of our

friendly, experienced and supportive Durable Concrete Coatings team, we encourage you to apply

Your application will include the following questions:

• How many years' experience do you have as an assistant store manager?
• How much notice are you required to give your current employer?
• Do you have a current manual handling certificate?
• Which of the following forklift licences do you have?