Airport Services Duty Supervisor

Qatar Airways; Wien; On-site; EUR 42,000 - 62,000; Full time

Job summary

Qatar Airways Group in Vienna is seeking an Airport Services Duty Supervisor to supervise flight handling, check-in, boarding and customer service, ensuring on-time departures and smooth airport operations.

You will deputize for the Airport Services Duty Officer, coordinate with GHA, catering, fuel and maintenance, and lead teams to maintain safety, compliance and a high standard of passenger care.

Qualifications

• Strong knowledge of airport operations and customer service delivery.
• Ability to coordinate multiple stakeholders in a fast-paced operational environment.
• Excellent communication and relationship-building skills.
• Strong problem-solving abilities and confidence in making decisions under pressure.
• A proactive approach to managing operational challenges and service disruptions.
• Effective team leadership, planning, and resource allocation skills.
• A commitment to safety, compliance, and operational excellence.
• The ability to deliver a consistent and positive passenger experience while achieving performance targets.

Responsibilities

• Act as the station coordinator, liaising with GHA and internal stakeholders to meet requirements and on-time performance targets.
• Monitor flight handling activities and oversee boarding to support on-time departures.
• Supervise airport teams and ensure service delivery standards.
• Coordinate ramp handling with GHA, catering, fueling, maintenance, cargo and crew teams for efficient turnarounds.
• Maximize resource utilization through manpower planning and duty allocation.
• Review operational messages, aircraft allocations, passenger loads and movement updates.
• Support the Airport Services Duty Officer in managing disruptions and ensuring passenger care.
• Ensure compliance with safety, security and regulatory requirements.
• Prepare operational reports and communicate key updates; perform additional duties as assigned by management.

Skills

Airport operations

Stakeholder coordination

Communication & relationship building

Decision making under pressure

Proactive problem solving

Team leadership & planning

Safety & regulatory compliance

Customer experience management

Job description

We are pleased to announce an exciting opportunity to join our Airport Operations team based out of Vienna, Austria (VIE) as an Airport Services Duty Supervisor.

Job Purpose:

The Airport Services Duty Supervisor is responsible for supervising and coordinating all flight handling activities, including check-in, boarding, transfers, flight editing, and customer service delivery, ensuring the highest standards of operational performance and customer satisfaction. The role supports the achievement of on-time departures, effective disruption management, and seamless airport operations, while deputizing for the Airport Services Duty Officer and/or Airport Representative when required.

Key Accountabilities:

Act as the station coordinator, liaising closely with Ground Handling Agents (GHA) and internal stakeholders to ensure operational requirements are met and on-time performance targets are achieved.

Monitor flight handling activities and oversee passenger boarding and flight closure to support on-time departures.

Supervise airport teams and provide guidance to ensure service delivery standards are consistently maintained.

Coordinate ramp handling activities with GHA, catering, fueling, maintenance, cargo, and crew teams to facilitate efficient aircraft turnarounds.

Maximize resource utilization through effective manpower planning and duty allocation throughout the shift.

Review operational messages, aircraft allocations, passenger loads, and movement updates to ensure all stakeholders remain informed.

Support the Airport Services Duty Officer in managing flight disruptions, delays, misconnections, and denied boarding situations while ensuring passengers receive the highest level of care and assistance.

Ensure compliance with all safety, security, and regulatory requirements.

Prepare operational reports and communicate key updates as required.
Perform any additional operational duties and responsibilities assigned by the Airport Services Manager.

Qualification

The successful candidate will demonstrate:

• Strong knowledge of airport operations and customer service delivery.
• The ability to coordinate multiple stakeholders in a fast-paced operational environment.
• Excellent communication and relationship-building skills.
• Strong problem-solving abilities and confidence in making decisions under pressure.
• A proactive approach to managing operational challenges and service disruptions.
• Effective team leadership, planning, and resource allocation skills.
• A commitment to safety, compliance, and operational excellence.
• The ability to deliver a consistent and positive passenger experience while achieving performance targets.