Airport Operations Duty Lead — On-Time Flights & Service

Qatar Airways Group; Wien; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Qatar Airways Group in Vienna is seeking an Airport Services Duty Supervisor to supervise flight handling, check-in, boarding and customer service, ensuring on-time departures and smooth airport operations.

You will deputize for the Airport Services Duty Officer, coordinate with GHA, catering, fuel and maintenance, and lead teams to maintain safety, compliance and a high standard of passenger care.

Formación

• Strong knowledge of airport operations and customer service delivery.
• Ability to coordinate multiple stakeholders in a fast-paced operational environment.
• Excellent communication and relationship-building skills.
• Strong problem-solving abilities and confidence in making decisions under pressure.
• A proactive approach to managing operational challenges and service disruptions.
• Effective team leadership, planning, and resource allocation skills.
• A commitment to safety, compliance, and operational excellence.
• The ability to deliver a consistent and positive passenger experience while achieving performance targets.

Responsabilidades

• Act as the station coordinator, liaising with GHA and internal stakeholders to meet requirements and on-time performance targets.
• Monitor flight handling activities and oversee boarding to support on-time departures.
• Supervise airport teams and ensure service delivery standards.
• Coordinate ramp handling with GHA, catering, fueling, maintenance, cargo and crew teams for efficient turnarounds.
• Maximize resource utilization through manpower planning and duty allocation.
• Review operational messages, aircraft allocations, passenger loads and movement updates.
• Support the Airport Services Duty Officer in managing disruptions and ensuring passenger care.
• Ensure compliance with safety, security and regulatory requirements.
• Prepare operational reports and communicate key updates; perform additional duties as assigned by management.

Conocimientos

Airport operations

Stakeholder coordination

Communication & relationship building

Decision making under pressure

Proactive problem solving

Team leadership & planning

Safety & regulatory compliance

Customer experience management

Descripción del empleo

Qatar Airways Group in Vienna is seeking an Airport Services Duty Supervisor to supervise flight handling, check-in, boarding and customer service, ensuring on-time departures and smooth airport operations.

You will deputize for the Airport Services Duty Officer, coordinate with GHA, catering, fuel and maintenance, and lead teams to maintain safety, compliance and a high standard of passenger care.