AI Solutions Leader for Customer Experience & Ops

Sonova Group; Lavamünd; Hybrid; EUR 100.000 - 140.000; Vollzeit

Zusammenfassung

Sonova is seeking a Manager AI Business Solutions to lead AI initiatives across the organization, translating business needs into scalable AI solutions and driving adoption. You will collaborate with IT, data teams, and stakeholders to deliver measurable impact, KPIs, and governance-aligned implementations, contributing to a globally diverse and inclusive culture.

The role emphasizes cross-functional teamwork, strong communication, and experience with GenAI tools in a fast-paced environment,

Qualifikationen

• Bachelor’s or Master’s degree in Business, Digital Transformation, Computer Science, Data Science, Information Systems, or a related field.
• 3+ years of experience in digital transformation, AI solutions, business process improvement, or similar roles.
• Experience implementing and scaling digital or AI-driven solutions in a cross-functional environment.
• Strong understanding of AI/GenAI and its practical business applications.
• Strong stakeholder management, communication, and problem-solving skills.
• Ability to translate complex AI concepts into clear business solutions.
• Experience working in global and multicultural environments.
• Fluent English; additional languages are a plus.
• Nice to have Customer Experience and/or Operations background.
• Experience with Generative AI tools such as ChatGPT, Claude, or Copilot.
• Knowledge of data, analytics, KPIs, and continuous improvement methodologies.
• AI or change management certifications.

Aufgaben

• Identify and develop AI use cases across Customer Experience and Operations.
• Own AI initiatives from concept through implementation, adoption, and value realization.
• Partner with IT, Digital/Data, Legal, Security, Operations, and business stakeholders.
• Translate business requirements into practical AI solutions and drive user adoption.
• Define KPIs and monitor the performance and business impact of AI solutions.
• Support the scaling and continuous improvement of AI initiatives.
• Promote responsible AI practices and ensure alignment with governance and regulatory requirements.

Kenntnisse

AI/GenAI understanding

Stakeholder management

Communication

Problem solving

Ausbildung

Bachelor/Master degree

Jobbeschreibung

Sonova is seeking a Manager AI Business Solutions to lead AI initiatives across the organization, translating business needs into scalable AI solutions and driving adoption. You will collaborate with IT, data teams, and stakeholders to deliver measurable impact, KPIs, and governance-aligned implementations, contributing to a globally diverse and inclusive culture.

The role emphasizes cross-functional teamwork, strong communication, and experience with GenAI tools in a fast-paced environment,