Work At Home - Technical Support Agent

Influx; Argentina; Presencial; ARS 62.525.000 - 95.276.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first culture

Global exposure

BYOD allowed

Descripción de la vacante

Influx is seeking a Technical Support Agent to troubleshoot issues, guide users through configurations, and assist with email/calendar integrations on a remote BYOD setup. You will support users across platforms and help ensure smooth operation for international clients.

The role emphasizes strong customer focus, clear communication, and practical problem-solving, with opportunities to grow within a global, remote-first team.

Formación

• C1 English proficiency in written and spoken form.
• 1–2 years of technical support experience in SaaS/software.
• Experience with platform integrations: Gmail, Outlook, Apple Mail, iCloud.
• Strong logical and analytical problem-solving abilities.
• Ability to guide non-technical users through configurations.

Responsabilidades

• Troubleshoot technical issues for users and guide through resolutions.
• Configure integrations and platform settings with a customer-first approach.
• Assist users with email/calendar tool integration workflows.
• Communicate clearly and patiently, translating tech terms for non-technical users.

Conocimientos

C1 English

Technical support

Platform integrations

Logical reasoning

Analytical thinking

Herramientas

Gmail

Outlook

Apple Mail

iCloud

Apple devices

Descripción del empleo

Work Mode: Remote – BYOD (Bring Your Own Device)

Department: Operations / Delivery

Reports to: Team Leader

About Influx

Influx is a global customer experience and operations partner that helps fast-growing companies scale their support, operations, and back-office teams with world-class talent. We operate across multiple countries and time zones, providing opportunities for professionals to work with international clients, modern technologies, and diverse teams

At Influx, we believe that people are our greatest asset. We invest heavily in training, leadership development, and continuous improvement to help our team members grow both professionally and personally. Our culture is built on accountability, collaboration, transparency, and high performance — while maintaining a strong focus on work-life balance and long-term career growth

About the Role

We’re looking for a Technical Support Agent who combines strong technical reasoning with excellent communication and a customer-first mindset. In this role, you’ll help users troubleshoot technical issues, configure integrations, and navigate platform settings—often supporting users who may not have a technical background.

What We’re Looking For

Must-Have Qualifications

• C1 English proficiency, both written and verbal.
• 1–2 years of technical support experience, preferably in a SaaS, software, or technology environment.
• Platform integration experience: Understanding of how external email and calendar tools—such as Gmail, Outlook, Apple Mail, and iCloud—integrate with native platforms, including how to guide users through setup, configuration, and synchronization.
• Strong logical and reasoning skills, with the ability to analyze issues, identify root causes, and determine effective solutions.
• High level of problem-solving and analytical thinking.

Highly Preferred

These qualifications are strongly preferred and will be prioritized during candidate presentation, but they are not disqualifiers:

• Experience troubleshooting Apple Mail and iCloud.
• Hands-on experience with Apple devices and environments.

Nice-to-Haves

• Knowledge of iOS and macOS.
• Access to Apple devices such as an iPhone and/or Mac to test configurations and replicate user issues.
• Experience troubleshooting issues related to Apple Mail, iCloud, email synchronization, and calendar integrations.

Soft Skills

• Clear verbal and written communication: You can explain complex technical concepts and setup procedures in a simple, easy-to-understand way without relying heavily on technical jargon.
• High cognition and resourcefulness: You’re a quick learner who can independently research solutions using documentation, videos, and other available resources.
• Patience and teaching mindset: You enjoy guiding users step-by-step, especially when helping non-technical users configure settings or troubleshoot issues.
• Strong attention to detail: You can carefully follow technical configurations and identify small details that may be causing larger issues.
• Customer-focused approach: You remain calm, empathetic, and solution-oriented when assisting users with technical challenges.

What Success Looks Like

In this role, success means being able to quickly understand a user's technical issue, investigate the root cause, and guide them toward a solution in a clear and patient manner. You should be comfortable learning new technologies and troubleshooting integrations across different platforms and devices.

If you’re a logical thinker, a strong communicator, and someone who enjoys solving technical problems and helping others, we’d love to hear from you.

Technical Requirements (BYOD)

• Reliable and stable internet connection.
• Computer with minimum Intel Core i5 processor or equivalent.
• A fully functional laptop and reliable high-speed internet are required (Windows operating system only; iOS is not supported).

Working Conditions & Benefits

• Career growth opportunities within an international organization.
• Supportive and collaborative work environment.

Why Join Us?

• Be part of a fast-growing global organization with international exposure.
• Work with innovative clients and cutting-edge tools.
• Build a long-term career with continuous learning and development opportunities.
• Enjoy a remote-first culture that values accountability, autonomy, and performance.

Join a people-centered company where your contribution truly makes an impact.