Vehicle Testing Officer - Nelson

AA New Zealand; Nelson; On-site; ARS 55,272,000 - 69,728,000; Full time

Benefits offered by this job

Free AA Membership for you and your wh

A day off for your birthday

2 days wellbeing leave annually

Training available / career developm

Discounted insurance

Job summary

AA New Zealand is seeking a skilled Vehicle Testing Officer to deliver high‑quality vehicle testing services in our Motoring Services team. You’ll perform WOF inspections, ensure compliance with AA and NZTA standards, and provide clear written and verbal reports to customers.

You will promote relevant AA products, support issue investigations, and maintain strong relationships with customers and colleagues while contributing to safe, efficient inspections and continuous improvement.

Qualifications

• WOF inspections must meet AA and NZTA standards.
• Provide clear written and verbal reports to customers.
• Promote products and services that meet customer needs.
• Assist with investigations of customer service issues.
• Build relationships with customers, colleagues and stakeholders.
• Follow Health & Safety requirements and contribute to continuous improvement.

Responsibilities

• Deliver high-quality vehicle testing services that meet AA and NZTA standards.
• Carry out accurate WOF inspections and report findings clearly.
• Refer and promote AA products and services that meet customer needs.
• Assist the Manager or Team Leader with investigating customer service issues.
• Build strong relationships with customers, colleagues, and external stakeholders.
• Keep up to date with changes to technology, systems and processes.

Skills

WOF inspections

COF certification

NZ driver licence

Customer service

Safety-focused

Job description

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.

And now, we’re building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

We’re looking for a skilled and customer‑focused Vehicle Testing Officer to join our passionate Motoring Services team. If you’re committed to vehicle safety, enjoy working with people, and take pride in delivering accurate, high‑quality inspections, this is a fantastic opportunity to build your career with one of New Zealand’s most trusted and iconic organisations.

What You'll Be Doing | Mō te Tūranga

Responsibilities

In this role, you’ll be responsible for delivering high‑quality vehicle testing services that meet AA and NZTA standards. Your day‑to‑day will include:

• Carrying out accurate and compliant Warrant of Fitness (WOF) inspections, ensuring all checks meet AA and NZTA processes and quality expectations.
• Providing clear, complete written and verbal reports, helping customers understand your findings in a way that’s easy to follow.
• Referring and promoting products and services that genuinely meet customer needs, supporting the wider AA service offering.
• Assisting the Manager or Team Leader with investigating customer service issues when required, ensuring any concerns are resolved professionally.
• Building strong, positive relationships with customers, colleagues, and internal and external stakeholders.
• Keeping up to date with changes to technology, systems and processes, and actively contributing ideas for continuous improvement.
• Following all Health & Safety requirements to ensure a safe environment for yourself, your team, and the public.

About You | Mōu

You’re someone who brings strong technical capability along with a customer‑first mindset. You’ll thrive here if you:

• Hold a valid Warrant of Fitness authority (COF Certification is a bonus).
• Have at least three years of recent automotive industry experience and a clean full New Zealand driver licence.
• Are comfortable working in a hands‑on, safety‑focused environment.
• Are genuinely passionate about automotive work, with great attention to detail and pride in the quality of your inspections.
• Communicate clearly and confidently, able to translate technical terms into easy‑to‑understand language for customers.
• Deliver excellent customer service, building trust and putting people at ease throughout the inspection process.
• Are adaptable and comfortable learning new systems, processes, and technology as they evolve.
• Demonstrate professionalism, teamwork, and a commitment to continuous improvement.

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• A day off for your birthday and 2 days wellbeing leave annually
• Training available / career development
• Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.