Implementation Technician

ecoPortal; Argentina; À distance; ARS 90 952 000 - 166 745 000; Plein temps

Avantages offerts par ce poste

37-Hour Work Week & Flexible Working

Birthday Perk: take your birthday off

End-of-Year Celebration with HQ in NZ

Professional Development support

Wellness Support

Monthly virtual social events

Résumé du poste

ecoPortal is seeking an Implementation Technician to join our team. You will help implement our health and safety software for large clients, collaborating with Project Managers, Product Managers and Developers.

This remote role requires a proactive problem-solver who can configure solutions, document work, and transfer knowledge to clients and partners across borders, with NZ-aligned working hours.

Qualifications

• 1+ year of work experience in customer service, technical support, software, SaaS, or a similar role.
• Strong problem-solving and analytical skills with a natural ability to understand how things work.
• Comfortable working with technology and learning new software and systems.
• Able to think logically and recognise patterns, processes, and structure.
• An interest in programming or technical concepts is a plus, but formal software engineering experience is not required.
• Most importantly, you’re curious, willing to learn, and enjoy figuring things out.

Responsabilités

• Participate in technical and functional requirement gathering meetings and calls with Project Managers, Client Success Managers and clients. Identify change requests on projects and raise them with relevant stakeholders.
• Proactively manage workloads across multiple projects, led by different Project Managers or Client Success Managers.
• Analyse technical feasibility and propose solutions to meet client requirements
• Setup and configure software solutions for clients
• Provide technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results
• Maintain current functional and technical knowledge of the ecoPortal platform
• Share best practice recommendations with clients and partners, ensuring an optimal use of the software
• Regularly contribute to process improvements and best practices
• Comply with ecoPortal processes linked to Reporting (Timesheets, etc.), issues resolution (Software, Helpdesk), etc.
• May perform other duties as assigned by supervisor.

Connaissances

Customer service

Technical support

SaaS

Problem solving

Analytical thinking

Willingness to learn

Curiosity about programming

Description du poste

ecoPortal health and safety engagement software helps organisations amplify workplace safety. We give leaders the data they need to create awe-inspiring safety cultures that ignite their team’s potential. Engaged teams are the beating heart of industry-leading, odds-defying workplaces, and we’re committed to helping clients achieve that.

Our mission is simple: create engaged cultures and healthier environments for all.

Who are we?

We’re a true tech success story, built from the ground up, with a vision of transforming the health and safety industry as we know it.

We’re anchored by our commitment to championing people. That commitment begins from within—with our very own team.

Our team culture is an organic creation built by our people, for our people. Differences are celebrated here, and we firmly believe that our diverse lived experiences work together to make us stronger as a whole.

Want to know more about ecoPortal?

Take a look at our About Us page, or watch our short video for a quick look at who we are and what we’re all about.

We create intuitive health and safety software that people want to use, giving businesses the visibility and data they need to prevent risks and build stronger, safer workplaces and safety cultures.

Safety isn’t just a department, it’s a culture that involves everyone, from frontline workers to the boardroom. ecoPortal makes safety simple, visible, and shared, with an intuitive interface that people actually want to use. We help create stronger engagement, fewer incidents, and measurable improvements that drive both culture and performance.

An exciting opportunity has arisen for an Implementation Technician to join our talented team.

About You

The Implementation Technician will contribute to the successful implementation of our ecoPortal software solutions for large companies in compliance with best practices and processes. You will work with a variety of stakeholders including Project Managers, Product Managers and Developers, as well as client project teams to provide the best solution for our clients. You will also work closely with the Auckland-based Solutions team on improving and updating existing clients' sites.

You will be responsible for the appropriate design, setup, configuration, customisation, testing, delivery, documentation and transition to support the solution, either directly or through delegation to other analysts or partners, and through technical and functional reviews. You will participate in design sessions and workshops, in all relevant project meetings and any knowledge transfer with various other project stakeholders, internal and external.

Responsibilities:

• Participate in technical and functional requirement gathering meetings and calls with Project Managers, Client Success Managers and clients. Identify change requests on projects and raise them with relevant stakeholders.
• Proactively manage workloads across multiple projects, led by different Project Managers or Client Success Managers.
• Analyse technical feasibility and propose solutions to meet client requirements
• Setup and configure software solutions for clients
• Provide technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results
• Maintain current functional and technical knowledge of the ecoPortal platform
• Share best practice recommendations with clients and partners, ensuring an optimal use of the software
• Regularly contribute to process improvements and best practices
• Comply with ecoPortal processes linked to Reporting (Timesheets, etc.), issues resolution (Software, Helpdesk), etc.
• May perform other duties as assigned by supervisor.

Qualifications and Experience:

• 1+ year of work experience in customer service, technical support, software, SaaS, or a similar role.
• Strong problem-solving and analytical skills, with a natural ability to understand how things work.
• Comfortable working with technology and learning new software and systems.
• Able to think logically and recognise patterns, processes, and structure.
• An interest in programming or technical concepts is a plus, but formal software engineering experience is not required.
• Most importantly, you’re curious, willing to learn, and enjoy figuring things out.

We hope that you're excited by the possibilities that come with working at ecoPortal! In addition to our welcoming and diverse culture, we also offer these fun perks and benefits.

Remote Based -

• 37-Hour Work Week & Flexible Working: We prioritise work-life balance by offering a 37-hour workweek and flexible working arrangements. Some of your working hours will be aligned with the New Zealand time zone to ensure collaboration with the team.
• Birthday Perk: You get to take your birthday off! If it falls on a weekend, you can choose a day close to your birthday to celebrate. Milestone Birthdays are celebrated extra special with ecoPortal.
• End-of-Year Celebration: Enter the draw for a chance to join the team at ecoPortal HQ in New Zealand for our epic end-of-year celebrations! The longer you’ve been with eP, the more entries you get. We've got flights, accommodation, and meals all covered while you’re here.
• Professional Development: ecoPortal offer financial assistance for Business English Language Courses, apps, or training.
• Wellness Support: To support your mental health and overall wellbeing, we offer reimbursements for professional mental health assistance.
• Workplace Enjoyment: We believe in fostering a positive, engaged, and diverse team through various social activities. Enjoy monthly virtual social events and company-wide activations with the ecoPortal HQ team in NZ and our global offshore team.

Find out more about ecoPortal visit us at ecoportal.com. ecoPortal is an equal opportunity employer.