Talent Team Coordinator - Supervising Associate - EY GDS

EY; Buenos Aires; On-site; ARS 1,000,000 - 1,500,000; Full time

Job summary

EY is seeking a Supervising Associate Talent Team Coordinator in Buenos Aires to partner with Talent Consultants and leadership, coordinating employee life-cycle activities and ensuring high-quality service delivery.

You will supervise Talent Team Coordinators, coach staff, support onboarding, administer HR processes in SuccessFactors, and drive process improvements to strengthen client experience across the firm.

Qualifications

• 5+ years of progressive experience in HR operations, shared services, or Talent coordination.
• Advanced proficiency with Microsoft Office and HR systems.
• Broad working knowledge of HR policies and confidentiality.
• Experience training, mentoring, coordinating, or guiding less experienced colleagues.
• Ability to work flexibly across time zones during peak periods.

Responsibilities

• Operational support to Talent Team Coordinators, including setting priorities and monitoring workloads.
• Coordinate employee life-cycle and Talent processes (performance, promotions, orientation, surveys, separations).
• Coach team members in real time and support development planning.
• Lead onboarding and training for new hires, including scheduling and systems readiness.
• Conduct or support candidate interviews and assess fit with role and team culture.
• Ensure timely completion of transactions, documentation, and system updates.
• Interface with employees and leadership; resolve inquiries and escalate as needed.
• Use metrics and feedback to identify risks and improve workflows and client experience.
• Create workstream procedures, job aids, and training materials; uphold confidentiality and data handling.

Skills

Client service orientation

Leadership through influence

Analytical problem-solving

Organization and project management

Communication skills

Independent worker

Education

Bachelor's degree or equivalent

Tools

MS Office (Excel, Word, PowerPoint)

HR systems / case-management tools

Job description

Location: CABA

Other locations: Primary Location Only

Date: Oct 15, 2026

Requisition ID: 1752769

Opening paragraph

The Supervising Associate Talent Team Coordinator is an experienced HR operations professional who partners with Talent Consultants and Talent leadership to coordinate employee life-cycle activities, guide team members, and strengthen consistent, high-quality service delivery.

The opportunity

As a Supervising Associate Talent Team Coordinator, you will combine hands-on operational expertise with team support. You will support complex Talent activities, coach coordinators, oversee quality and service delivery, and help improve processes, controls, tools, and the client experience.

ROLE FOCUS

Operational excellence, client service, quality, development, and continuous improvement

Your key responsibilities

• Operational support to Talent Team Coordinators, including setting priorities, monitoring workloads, reinforcing established procedures, and helping the team meet service expectations.
• Coordinate the administration of employee life-cycle and Talent processes, which may include performance management, promotions, variable pay, orientation, people surveys, upward feedback, separations, and other assigned programs.
• Coach team members in real time, provide ongoing feedback, support development planning, and serve as a trusted resource for questions, escalations, and complex or non-standard requests.
• Lead or support onboarding and training for new hires, including scheduling, documentation, process education, system readiness, and consistent integration into the team.
• Conduct or support in-person candidate interviews and assess communication skills, professional presence, and alignment with role requirements and team culture.
• Oversee the timely and accurate completion of transactions, documentation, system updates, and tracking activities, including work performed in SuccessFactors and other firm tools.
• Interface with employees, Talent Consultants, Talent leadership, and partner teams; resolve routine and moderately complex inquiries and elevate higher-risk matters with relevant context and recommended next steps.
• Use metrics, quality reviews, trend information, and client feedback to identify service risks and recommend improvements to workflows, controls, documentation, and customer experience.
• Create and maintain workstream procedures, job aids, and training materials; promote consistent application of firm policies, confidentiality requirements, and data-handling practices.
• Support local administrative counseling processes, including feedback collection, documentation, system updates, and summary reporting to appropriate leadership.
• Lead or contribute to special projects, process improvements, and technology or automation initiatives that strengthen operational efficiency and service delivery.

Skills and attributes for success

How your skills and experience will make an impact:

• Strong client-service orientation with the judgment to balance responsiveness, consistency, confidentiality, and policy requirements.
• Ability to lead through influence, coach others, build trust, and maintain effective working relationships across a matrixed organization.
• Sound analytical and problem-solving skills, including the ability to identify root causes, evaluate options, and recommend practical solutions.
• Strong organization and project-management skills, with the ability to manage multiple requests, deadlines, stakeholders, and changing priorities.
• Clear written, verbal, presentation, and listening skills, including the confidence to communicate with Talent leadership and key client contacts.
• Ability to work independently with limited supervision while knowing when to consult or elevate.

To qualify for the role, you must demonstrate

• Five or more years of progressive experience in human resources operations, shared services, Talent coordination, or a related field.
• Advanced proficiency with Microsoft Office, especially Excel, Word, PowerPoint, and common case-management, tracking, and HR systems.
• Broad working knowledge of HR policies, procedures, employee life-cycle processes, and the importance of safeguarding confidential information.
• Demonstrated experience training, mentoring, coordinating, or providing day-to-day direction to less experienced colleagues.
• Ability to work flexibly across time zones and during peak business periods, as needed.

Ideally, you’ll also have

• Bachelor's degree or equivalent relevant work experience.
• Experience in a professional services or large, matrixed organization.
• Experience supporting process improvement, automation, quality assurance, or service-level reporting.

What working at EY offers

This role provides broad exposure to Talent operations and the opportunity to strengthen team capability, improve the employee and client experience, and build trusted relationships across the Talent organization. The role offers meaningful leadership experience while continuing to develop operational, technology, communication, and people-development skills.

About EY

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.