Technical Support Engineer

Evotym; Argentina; À distance; ARS 1 000 000 - 1 500 000; Plein temps

Avantages offerts par ce poste

Fully remote work from anywhere in the

Head of Support access

Résumé du poste

Evotym, a fintech payment infrastructure provider, is seeking a hands-on technical supporter to own complex payment issues from report to fix. You will work with developers during incidents and help grow the support function as the business scales.

You will resolve B2B merchant and payment provider requests in Russian and English, investigate root causes, and contribute to knowledge base articles to prevent recurrence. Remote, international opportunity.

Qualifications

• 1–2+ years of experience in B2B technical support, integration support or technical account management.
• Hands-on experience in payments at a payment gateway, bank or payment orchestration platform.
• Experience reading JSON, working with APIs in Postman and investigating issues in Kibana, Datadog or similar logging tools.
• Practical understanding of Auth, Capture, Sale, Refund and Chargeback, and how 3D‑Secure 2.0 works.
• Experience investigating payment transaction failures using logs, API responses and transaction identifiers.
• Languages: English B2, Russian Fluent.
• Experience in fintech

Responsabilités

• Own technical support requests from B2B merchants and payment providers in Russian and English through to resolution.
• Investigate the root causes of complex payment issues and drive corrective actions beyond standard troubleshooting.
• Analyse transaction failures using transaction IDs, logs, API responses and JSON fields, including status_code, transactionStatusReason and 3D‑Secure timeouts.
• Coordinate incident response with the development team, from initial alert through resolution.
• Manage daily refund requests and related dispute cases through to closure.
• Build and maintain internal Knowledge Base articles based on complex investigations.

Connaissances

B2B tech support

Payments domain

JSON & APIs

Postman

Logging tools

Payment flows

Payment investigations

English B2/Russian

Fintech

Outils

Kibana

Datadog

Postman

Description du poste

About the Client

Our client provides payment infrastructure for businesses and merchants. Its platform brings together card payments, payouts and other payment methods for international customers.

Role Overview

Take ownership of complex payment issues, from the first report to the root cause and lasting fix. You will work with skilled developers during incidents and turn investigation findings into better support practices. This is a hands‑on role with scope to help develop the support function as the business grows.

Key Responsibilities

• Own technical support requests from B2B merchants and payment providers in Russian and English through to resolution.
• Investigate the root causes of complex payment issues and drive corrective actions beyond standard troubleshooting.
• Analyse transaction failures using transaction IDs, logs, API responses and JSON fields, including `status_code`, `transactionStatusReason` and 3D‑Secure timeouts.
• Coordinate incident response with the development team, from initial alert through resolution.
• Manage daily refund requests and related dispute cases through to closure.
• Build and maintain internal Knowledge Base articles based on complex investigations.

Requirements

• 1–2+ years of experience in B2B technical support, integration support or technical account management.
• Hands‑on experience in payments at a payment gateway, bank or payment orchestration platform.
• Experience reading JSON, working with APIs in Postman and investigating issues in Kibana, Datadog or similar logging tools.
• Practical understanding of Auth, Capture, Sale, Refund and Chargeback, and how 3D‑Secure 2.0 works.
• Experience investigating payment transaction failures using logs, API responses and transaction identifiers.
• Languages: English B2, Russian Fluent.
• Experience in fintech

Key Soft Skills

• Stays calm and focused when prioritising actions during live incidents.
• Uses evidence and logical reasoning to assess problems and choose next steps.
• Spots emerging issues early and follows through without waiting for direction.
• Looks for the cause of an issue rather than stopping at a temporary fix.

What We Offer

• Competitive salary aligned with experience
• Collaborative and transparent team culture: no bureaucracy, direct access to the Head of Support and the engineering team, and modern tools
• High-impact role in a scaling fintech company: help build the support function from the ground up, with a path to Team Lead or a move into integrations or development
• Recognition of personal milestones and achievements
• Fully remote work arrangement from anywhere in the world