Technical Support Engineer

iMin Technology; Córdoba; Presencial; ARS 40.010.000 - 60.016.000; Jornada completa

Descripción de la vacante

A technology solutions provider in Córdoba seeks a Technical Support Engineer to bridge technical gaps for clients. Responsibilities include providing support for Android OS integration, SDK/APK development, and facilitating customer training. Candidates should have a relevant degree and extensive Android troubleshooting experience. Strong communication skills are essential for success in this customer-focused role.

Formación

• 3+ years of experience as a Technical Support Engineer or similar role.
• Strong hands-on experience with Android OS and APK development.
• Excellent verbal and written communication skills.

Responsabilidades

• Provide on-site and remote technical support for Android OS systems.
• Assist in the installation and configuration of products.
• Deliver technical workshops and training to ensure customer success.

Conocimientos

Android OS integration

SDK/APK development

Troubleshooting

Web technologies

Communication skills

Educación

Bachelor's degree in Electronics Engineering, Computer Science, Software Engineering or related field

Herramientas

Android Studio

Node.js

HTML5

CSS3

JavaScript

MySQL

SQLite

Firebase

AWS

Descripción del empleo

We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions. You will be responsible for solving software and hardware challenges and ensuring seamless implementation for customers across different industries.

Key Responsibilities

• Technical Support & Troubleshooting:
• Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
• Diagnose and troubleshoot issues across software, application, and hardware layers.
• Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.
• Field Deployment & Testing:
• Assist in the installation, configuration, and validation of products at customer sites.
• Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
• Collect and analyze customer feedback to support product improvement.
• Customer Training & Enablement:
• Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
• Create technical documentation, integration guides, and troubleshooting manuals.
• Pre-Sales & Post-Sales Technical Support:
• Partner with sales teams to provide technical expertise during solution proposals, demonstrations, and proof-of-concept stages.
• Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.
• Cross-Team Collaboration:
• Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
• Support internal testing and validation of new features and product releases.
  

Requirement

• Bachelor's degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline
• 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
• Strong hands-on experience with Android OS, APK development, and SDK/API integration.
• Practical experience with Android Studio development and debugging tools
• Solid troubleshooting skills for hardware interfaces including WiFi, Bluetooth, and USB.
• Familiar with web development technologies such as Node.js, HTML5, CSS3, JavaScript is a Plus.
• Understanding of REST APIs and mobile-to-web system integration. Familiar with database systems (MySQL, SQLite) and cloud platforms (Firebase, AWS) is a Plus.
• Exposure to cross-platform mobile development (Flutter, React Native) is a Plus.
• Excellent verbal and written communication skills
• Ability to explain complex technical issues clearly to non-technical stakeholders
• Strong organizational skills with the ability to manage multiple projects and priorities
• Ability to work independently and proactively in a fast-paced, customer-focused environment.
• Strong problem-solving mindset and a passion for customer success.