Soporte Técnico (Bilingual English Speaking)

Sur; Buenos Aires; Presencial; ARS 1.500.000 - 6.500.000; Jornada completa

Descripción de la vacante

A leading company in secure remote work solutions seeks a Technical Support Specialist to enhance customer interactions and provide technical support across applications and desktop environments. This role involves troubleshooting issues, building relationships, and contributing to process improvements, situated in the vivid Palermo district. Candidates with strong technical skills and a customer-first attitude will thrive in this dynamic environment.

Servicios

Unlimited PTO

$1500 USD Tech budget

Formación

• 2+ years of experience providing application and desktop support.
• C1 level English or equivalent proficiency.
• Familiarity with LAN, WAN, and mobile computing setups.

Responsabilidades

• Handle a high volume of support calls and monitor incoming requests.
• Provide technical phone support and accurately log all interactions.
• Maintain clear documentation of incidents and resolution notes.

Conocimientos

Advanced troubleshooting skills for Windows 10/11

Advanced troubleshooting skills for Mac OS

Proficiency with Microsoft native tools

Customer-first mindset

Excellent multitasking and communication skills

Cloud computing knowledge

Herramientas

Zendesk

PowerShell

Descripción del empleo

Our client delivers the first patented Secure BYO-PC solution—making remote work safe, simple, and cost-effective without locking down the entire device.

Your Role and Impact

As the first point of contact for customers and internal users, Technical Support Specialists are responsible for building strong relationships and delivering an exceptional user experience. You will monitor phone and ticketing systems, troubleshoot technical issues in the application hosting environment, and coordinate with internal teams to support end-user success.

You will resolve desktop and application issues across Windows and Mac systems, troubleshoot mail flow and connectivity problems, and ensure service levels are consistently met. You’ll also contribute to documentation and identify opportunities for process improvement. Success in this role requires curiosity, technical agility, strong customer service skills, and the ability to thrive in a dynamic environment.

Responsibilities

• Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues
• Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system
• Navigate technical documentation to follow appropriate troubleshooting steps for reported issues
• Monitor ticket queues to ensure SLA compliance and escalate when necessary
• Maintain clear and consistent documentation of incidents and resolution notes using Zendesk
• Deliver remote desktop support to both client and internal users
• Proactively identify emerging issues and act quickly to mitigate impact
• Notify management of trending technical problems and contribute ideas for process improvements
• Build effective cross-functional relationships to support escalation paths and end-user success
• Uphold a positive, professional atmosphere with both customers and colleagues

• 2+ years of experience providing application and desktop support in a fast-paced environment
• C1 level English or equivalent proficiency
• Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams)
• Proficiency with Microsoft native tools and utilities for resolving system issues
• Familiarity with mail flow, routing, and connectivity concepts in Microsoft Exchange and Office 365
• Experience with ticketing platforms such as Zendesk
• Ability to analyze, prioritize, and respond to support issues using sound judgment and technical reasoning
• Customer-first mindset with excellent multitasking and communication skills
• Willingness to learn new tools and technologies in a fast-evolving environment
• Cloud computing knowledge and general system administration experience
• Strong interpersonal skills with the ability to collaborate within a team and across departments
• Adaptability to shifting priorities and changing customer needs
• Motivation to contribute to a collaborative, mission-driven culture

Preferred Qualifications:

• Familiarity with LAN, WAN, and mobile computing setups
• Experience with PowerShell scripting
• Background working for a managed service provider (MSP)
• Understanding of Office 365 tenant administration

• Salary Range:$1800-$2200 USD/month
• 3 days in office in Palermo, Buenos Aires
• Unlimited PTO
• $1500 USD Tech budget

***Only CV's submitted in English will be accepted