Technical Specialist, BDMC Solutions

Baker & McKenzie Rechtsanwaltsgesellschaft mbH; Buenos Aires; Presencial; ARS 1.500.000 - 1.900.000; Jornada completa

Descripción de la vacante

Baker McKenzie in Buenos Aires is seeking an IT Specialist to provide technical support, administer BDMC platforms (CRM, e-marketing, events, pitches, publishing) and drive continuous improvement to back marketing and client development. You will respond to escalations, analyze issues, document findings, and coordinate resolutions, while ensuring ISMS compliance and vendor coordination.

The role requires Excel mastery, SQL querying, scripting with PowerShell, and familiarity with Power BI and

Formación

• University/college degree in IT or equivalent work experience.
• Experience supporting BDMC technology platforms in legal settings is ideal.
• Advanced Excel skills and ability to write SQL queries for data extraction.
• Experience with scripting to automate tasks and improve efficiency; familiarity with Power BI.

Responsabilidades

• Provide technical support and platform administration for BDMC tech platforms.
• Serve as first responder for escalated incidents requiring analysis.
• Analyze and resolve system issues, document findings, and suggest practical fixes.
• Maintain up-to-date technical and functional documentation for Global Help Desk and stakeholders.
• Prepare timely RFC submissions following the ITSM process.
• Coordinate with vendors for operational and lifecycle activities.
• Ensure compliance with ISMS policies and security requirements.
• Support end-to-end testing and document results for improvements.
• Evaluate new technologies to enhance BDMC capabilities.

Conocimientos

Fluent English

Independent worker

Team collaboration

Fast learner

Detail-oriented

Educación

Bachelor's degree in Information Technology or equivalent

Herramientas

Power BI

Integration Builder

PowerShell

SQL

AI tools (Microsoft Copilot)

Descripción del empleo

Responsibilities

• Provide technical support, platform administration, and continuous improvement for BDMC technology platforms, including CRM, e-marketing, event management, pitching and proposal tools, digital publishing, professional networking, and related solutions/tools. Ensure these platforms remain reliable, user-friendly, and aligned with business needs while supporting marketing, client development, and business growth through effective system support, process improvement, and operational excellence.
• Act as First Responder to escalated incidents that require deeper technical and functional analysis, helping to diagnose and coordinate resolution.
• Analyse and resolve application and system issues reported by business professionals by identifying root causes, documenting findings, and providing clear, practical recommendations. Support timely issue resolution, reduce recurring incidents, and help maintain stable, reliable platforms for business operations.
• Maintain accurate and up-to-date technical and functional documentation for assigned solutions, including knowledge base articles, training materials, quick reference guides, and related support resources for the Global Help Desk, business teams, and other stakeholders.
• Plan and prepare timely Request for Change (RFC) submissions to the Technical Change Management Team in compliance with the Firm’s ITSM process.
• Maintain effective relationships with vendors within the assigned product portfolio and support vendor coordination for operational, enhancement, and lifecycle management activities.
• Ensure assigned solutions and related portfolio activities comply with the Firm’s Information Security Management System (ISMS) policies and Technology processes. Support vendor security assessments and recertification activities by coordinating required submissions, including security forms, risk exceptions, and related documentation, to help maintain full compliance with Firm security requirements.
• Support end-to-end testing for system features and enhancements by developing test plans, documenting findings, and providing recommendations for product and process improvements.
• Evaluate and recommend new technologies to enhance BDMC capabilities.

Qualifications

• University or College graduate with diploma/degree in Information Technology or equivalent work experience.
• General experience supporting and managing BDMC technology platforms within a legal environment is ideal.
• Experience using Microsoft Excel and its advanced functionality is required, along with general understanding of how to write queries for SQL databases and use SQL reporting tools to support basic data extraction, reporting, and analysis activities.
• Experience creating and using scripts or other development tools to automate technical tasks is preferred. This includes practical knowledge of tools such as Power BI, Integration Builder, and PowerShell to improve operational efficiency and support repeatable technical processes.
• Demonstrate practical experience using AI tools, for example Microsoft Copilot, and has a general understanding of how to create agents that support and improve business processes. Applies creative problem-solving to assess workflows, identify automation opportunities, and recommend practical AI-enabled solutions that improve efficiency, consistency, and user experience.
• Work effectively both independently and as part of a collaborative team to support application delivery.
• Manage multiple tasks and priorities concurrently while maintaining focus on service quality.
• Capacity to learn new skills in a short period of time.
• Very adaptable, highly organized, and attentive to details and accuracy.
• Demonstrate flexibility and willingness to work outside standard hours when required. This may include shift coverage, participation in a light on-call rotation as needed, and occasional weekend work to support project delivery, system maintenance, issue resolution, or other operational priorities.
• Fluent written and spoken English.

Reports to: Senior Manager, BDMC Solutions

Travel requirements: Some travel required on an ad-hoc basis

Position type: Specialist

Development framework: Specialist

About us

At Baker McKenzie we are different in the way we think, work and behave. With our team of 13,000 people, including over 6,500 locally admitted lawyers, in over 70 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm paired with a passionately global and genuinely collaborative working environment.

Additional Information

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.