Technical Services Manager, SAP Basis & Cloud Delivery

SAP SE

Buenos Aires

On-site

ARS 1,800,000 - 3,000,000

Full time

14 days+

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Job summary

SAP SE in Buenos Aires seeks a Senior SAP Professional with a strong technical background to join as Technical Service Manager. You will deliver high-quality managed services, support Rise with SAP customers in S/4HANA Private Cloud journeys, and ensure customer satisfaction through effective service delivery with SAP Global Cloud Operations.

Responsibilities include leading technical delivery, owning the system landscape, onboarding with defined scopes, and advising clients on security,

Qualifications

Bachelor’s degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
High proficiency in customer communications and presentations.
Hyperscalers certification (AWS, Azure, GCP) is a plus.
Strong understanding of SAP solutions including S/4HANA architecture and migration paths.
Proficiency in English is mandatory; additional languages are an asset.

Responsibilities

Serve as the primary contact for private cloud customers for technical delivery topics and contractual entitlements.
Be the technical landscape owner and lead technical delivery and system landscape management.
Act as single end‑to‑end delivery orchestrator for SAP Global Cloud Operations.
Onboard customers with defined technical managed services scope and roles.
Develop strategic technical engagement and trusted advisor relationships with clients.
Proactively manage operational security risk and ensure compliance communications.
Guide customers on Business Continuity, Security & Compliance and safeguard the innovation roadmap.
Maintain collaboration with GCO Technical Operations for ticket handling and escalations.
Support contract renewals and revenue protection through proactive value add.