Senior SAP Basis & Private Cloud Delivery Lead

Sinteplast; Buenos Aires; Presencial; ARS 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

SAP in Buenos Aires is seeking an accomplished Senior SAP Professional with a technical background to join our team as a Technical Service Manager. You will be instrumental in delivering high-quality technical managed services and supporting Rise with SAP customers on their S/4HANA Private Cloud adoption journey.

You will ensure customer satisfaction through effective service delivery, working with SAP Global Cloud Operations and other roles to orchestrate End-to-End delivery and a trusted

Formación

• Bachelor's degree or higher in Computer Science, Engineering, Information Management, or related fields.
• High proficiency in customer communications and presentations.
• Hyperscalers certification (AWS, Azure, GCP) is a plus.
• Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
• Proficiency in English is mandatory; additional language skills are an asset.

Responsabilidades

• Serve as the primary contact for private cloud customers for technical delivery topics, technology discussions and other contractual entitlements for technical components as per contract.
• Be the technical landscape owner
• Responsible for leading technical delivery and management of system landscape as a representative of SAP Global Cloud Operations.
• Accountability as the single orchestrator for End2End delivery from SAP Global Cloud Operations.
• Introduce technical managed services scope, roles and responsibilities as part of customer onboarding to establish and strengthen the partnership.
• Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
• Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
• Act as a trusted technical advisor in safeguarding and sharing innovation roadmap with the customer.
• Maintain close collaboration with GCO (Global Cloud Operations) Technical Operations to drive operational topics including ticket handling.
• Establish good relationships with all customer-facing roles in SAP to provide One SAP experience.
• Be part of the SAP overall governance model set up for each customer
• Active internal and external stakeholder management
• Proactively add value to customer (business) through aligning VAT (virtual account team) initiatives
• Guide customers on key topics like Business Continuity, Security & Compliance.
• Maintain customer satisfaction through proactive issue mitigation and escalation management.
• Support customer critical situations and de-escalations
• Protect ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals and other revenue leakage possibilities.

Conocimientos

Technical delivery

Customer communications

Stakeholder management

SAP Basis knowledge

S/4HANA knowledge

Educación

Bachelor's degree in CS/Engineering/IT

English proficiency

Herramientas

Azure/AWS/GCP hyperscalers

SAP S/4HANA tools

Descripción del empleo

SAP in Buenos Aires is seeking an accomplished Senior SAP Professional with a technical background to join our team as a Technical Service Manager. You will be instrumental in delivering high-quality technical managed services and supporting Rise with SAP customers on their S/4HANA Private Cloud adoption journey.

You will ensure customer satisfaction through effective service delivery, working with SAP Global Cloud Operations and other roles to orchestrate End-to-End delivery and a trusted