Technical Relationship Manager

S&P Global, Inc.; Buenos Aires; Hybrid; ARS 136,310,000 - 181,747,000; Full time

Benefits offered by this job

Health coverage

Generous time off

Learning & development

Retirement planning

Family friendly perks

Employee discounts

Job summary

S&P Global Market Intelligence, a division of S&P Global, seeks a hands-on Technical Relationship Manager for Strategic Accounts. You will own technical initiatives across Capital IQ solutions, coordinating with Product Management, Enterprise, TechSupport, and other teams to resolve issues and drive platform adoption.

You will build strong relationships with client IT and Market Data contacts, conduct technical reviews, and help deploy new platforms while facilitating renewals and growth in

Qualifications

• 3+ years experience with client service, service desk, technical project management, or technical setting.
• Excellent written and verbal communication skills to communicate via phone and email.
• Strong multi-tasking, analytical, and troubleshooting skills.
• Solid understanding & working knowledge of MS Office (Word, Excel, PowerPoint).
• Travel within LATAM and the US to meet IT contacts as needed.
• Work US/EMEA daytime hours.

Responsibilities

• You will be assigned a book of Strategic Accounts as the Technical Relationship Manager for all Capital IQ Solutions initiatives and escalations.
• As part of the Account team, assist Account Directors with technology items and coordinate with Product Management, TechSupport, etc.
• Provide White Glove service to Strategic Accounts to grow users and usage and protect renewals from tech issues.
• Conduct periodic Technical Account reviews to address service gaps.
• Liaise with enterprise IT and Market Data contacts regularly to update on platforms and regulatory reviews.
• Feedback to Product teams on client technology direction.
• Work with client IT and Market Data contacts to ensure smooth deployment of packaging and tools.

Skills

Client service

Communication skills

Analytical thinking

MS Office

Travel readiness

US/EMEA hours

Education

Bachelors in CS/IT/Data Science

Job description

About the Role:

Grade Level (for internal use): 09

The Team: The Technical Relationship Management team is responsible for proactively working with Strategic Accounts globally, with the prime goal of being a single point of contact for all technical questions and/or firm-wide issues and interactions at the Account - for S&P Global stakeholders as well as Client stakeholders.

Please note: Resumes must be submitted in English and interviews will be conducted in English.

Responsibilities and Impact:

• You will be assigned a book of Strategic Accounts where you will be the Technical Relationship Manager responsible for all Capital IQ Solutions technical initiatives and escalations. This role does not involve managing others
• As part of the Account team, assist Account Directors and Relationship Managers with technology related items at their Accounts, and bring to bear appropriate S&P Global resources (Product Management, Enterprise, Product Dev, TechSupport, etc.) as appropriate to quickly resolve issues and/or implement technology initiatives
• Be an integral part of Account team to provide White Glove service to Strategic Accounts to grow users & usage so that Account renewals are not impacted negatively by Technology issues or deficiencies
• Conduct a periodic comprehensive Technical Account review to ensure that any potential service gaps are addressed
• Proactively liaise with enterprise level IT and Market Data contacts on a scheduled basis (ex: monthly, quarterly) to keep them informed about platforms and technology, and work on the ever increasing regulatory and risk reviews of technical environments, vendors, and platforms
• Provide feedback and early warning to internal S&P Global Product teams regarding client technology direction
• Take ownership and work with client enterprise level IT and Market Data contacts to ensure product packaging and trouble‑free deployment to users
• Deployment to assigned Accounts new platforms and updated Excel plugin versions, and retirement of legacy platforms
• Directly assist in user and usage growth, helping to facilitate renewals

What We Are Looking For:

Basic Required Qualifications:

• 3+ years experience with client service, service desk, technical project management, or experience in a technical setting
• Excellent written and verbal communication skills to communicate via phone and email
• Strong multi-tasking, analytical, and troubleshooting skills
• Solid understanding & working knowledge of MS Office (Word, Excel, PowerPoint)
• Travel within Latin America and the US to meet IT and Business Unit contacts on a periodic or as needed basis
• Work US/EMEA daytime hours

Additional Preferred Qualifications:

• Bachelor's degree in computer science, Information Technology, and/or Data Science related field preferred, but not required if your current/past role included technology
• You have basic understanding of finance industry with strong proficiency in technology in a corporate environment, computer applications and Windows operating systems
• Drive for providing superb customer service
• Project Management experience
• Ability to multitask and project manage issues or initiatives to successful conclusion
• Organized and have the ability to collect, analyze, and summarize data to measure progress against goals
• Self-starter, works well with minimal supervision

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide- so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal