Technical Account Manager - Cloud Infrastructure

Variacode Software SpA; La Plata; Presencial; USD 40.000 - 80.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Gerente de Cuentas Técnicas apasionado por la tecnología y la automatización. En este papel, serás el vínculo entre el éxito del cliente y las operaciones técnicas, ayudando a los clientes a optimizar el uso de nuestras capacidades de productos. Con habilidades en gestión de proyectos y una sólida comprensión de la infraestructura empresarial, tendrás la oportunidad de construir relaciones significativas y ayudar a los clientes a implementar soluciones efectivas. Si te entusiasma el trabajo en equipo y la tecnología, esta es tu oportunidad para unirte a un equipo vibrante que impulsa el crecimiento empresarial a nivel mundial.

Servicios

Cultura de trabajo remoto

Días de licencia pagados

Formación

• Experiencia en gestión de compromisos con clientes y pruebas de concepto.
• Capacidad para crear y entregar demostraciones a grupos grandes o pequeños.

Responsabilidades

• Actuar como un socio extraordinario para el equipo de cuentas y clientes.
• Manejar la comunicación técnica y ayudar en la integración de tecnologías.

Conocimientos

Gestión de relaciones con clientes

Comunicación efectiva

Multitarea

Gestión de proyectos

Scripting en BASH y Python

Conocimiento de APIs

Conocimientos de infraestructura empresarial

Atención al detalle

Educación

Título universitario en un campo técnico

Herramientas

Linux CLI

GitLab

GitHub

Bitbucket

Ansible

Terraform

CloudFormation

DataDog

CloudWatch

NewRelic

Descripción del empleo

Technical Account Manager - Cloud Infrastructure

Variacode Software SpA

As a Technical Account Manager, you will sit at the nexus between the Customer Success, the Account Executive, Professional Consultants, and Support. Whether it is helping understand the customer environments and potential technical landmines or supporting one of our native integrations, you are fundamental to helping customers realize and optimize our Automation Product Suite capabilities. You are an extraordinary partner - to sales, to product, to your customers. You play the part of consultant, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service. You build strong, significant, and compassionate relationships to internal and external partners, no matter their level.

You’ve got technical chops. You demonstrate a knowledge of IT monitoring tools or IT Operations. You run the technical discovery process and are capable of handling questions in an RFP, RFI and security questionnaires. You help customers design integrations to provide seamless implementation with their current technology stack.

You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive. You have experience supporting SaaS and on-prem customer managed products; you can articulate the business value of our solution.

You are excellent at multitasking, are self-driven, and can work both independently and with a cross-functional team. You have project management skills and account management experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail.

How You Impact Our Vision: Key ResponsibilitiesAbout You: Skills and Attributes: You are an extraordinary partner - to account/product team and to your customers. You are excellent at multitasking, are self-driven, and can work both independently and with a cross-functional team. You have project management skills and account management experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail.

At Variacode, we're more than just a tech company - we're a passionate, vibrant team fueling the accelerated growth of businesses worldwide. We're enthusiasts for everything AI, DevOps, automation, software architecture, and development. But our expertise doesn't stop there - we also provide top-tier consultancy services to our clients.

Our driving force? A relentless pursuit of quality, guided by agile methodologies and a shared love for technology. We're not just employees; we're innovators, pioneers, tech geeks who love what we do and get a thrill from seeing our clients succeed. And now, we're inviting you to become part of our story, to imbue your passion into our mission, and to help us push the boundaries of what's possible. Come, join Variacode - let's shape the future of technology together.

Requisitos:About You:

• Experience managing customer engagements and proof of concepts/value
• Ability to create and deliver demonstrations to small or large groups
• Ability to script in BASH and Python, competent using the Linux CLI, and knowledge of APIs
• Experience with enterprise infrastructure, including cloud deployments and containers
• Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth

Preferred Qualifications:

• You have a bachelor's degree or higher, preferably in a technical field
• You have an understanding of CI/CD, infrastructure as code, CSM (Gitlab, Github, Bitbucket), provisioning (Ansible, FarGate, Terraform, Cloudformation), IT operations in cloud hosted or on-prem environments (K8, vsphere, OpenStack, Oracle Cloud, EC2, GCP, or Azure), relational database management (MySQL, Postgres, MSSQL, Oracle), remote system management using SSH, WinRM, and REST APIs, BASH and Powershell CLI, as well as monitoring (DataDog, Cloudwatch, Sensu, NewRelic, ServiceNow, etc)
• You know and understand our space (or you’re already a fan of our product!)
• You're experienced in enterprise and commercial support and consulting

Beneficios: Remote culture always. Paid Leave days.