Team Lead Operations

Randstad Argentina; Buenos Aires; Presencial; ARS 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

Randstad Argentina is seeking a Team Lead to manage end-to-end operational performance for assigned insurance operation workstreams, ensuring quality, production, and client SLA targets while fostering talent development and continuous improvement.

The role partners with global stakeholders to deliver compliant, cost-effective, and scalable operations that support the company's strategic objectives and client commitments.

Formación

• Two or more years of supervisory experience.
• Experience in customer service, operations, retail banking or hazard insurance processing.
• Knowledge: Good verbal and written communications skills; an understanding of human resource policies and procedures.
• Well developed interpersonal skills promoting team participation with assigned staff.
• Motivational methods to improve and develop assigned staff.

Responsabilidades

• Manage day to day operations ensuring associates quality and productivity are up to standard.
• Lead performance conversations with associates and set short/long term goals for the team.
• Coach for performance and communicate departmental performance appropriately.
• Maintain proactive communication with leadership and stakeholders on challenges, opportunities and operational success.
• Develop action plans with local managers to drive operational gains and improvements.
• Enforce all corporate/operational/departmental policies and values.
• Ensure controls exist to monitor performance and manage financial risk for clients and company.
• Provide coaching and direction to all associates to promote continued improvement in performance.

Conocimientos

Supervisory experience

Customer service

Operations

Retail banking

Hazard insurance processing

Verbal communication

Written communication

Analytical skills

HR policies

Interpersonal skills

Team leadership

Motivation skills

Descripción del empleo

The Team Lead, is the people manager who is in charge of leading the end-to-end operational

performance for assigned insurance operation workstreams. This role ensures consistent achievement of quality, production,

and client SLA targets while fostering strong talent development, operational

discipline, and continuous improvement. The Supervisor partners closely with global stakeholders to deliver compliant, cost-effective, and scalable operations that support the company's strategic objectives and client commitments.

ESSENTIAL FUNCTIONS

• Manages day to day operations making sure associates Quality and productivity are up to standard.
• Leads performance conversations with associates. Creating short/long term goals for
• Coaches for performance leading the team for success and communicating the departamental performance appropriately.
• Manages communication with leadership and peers on a clear and proactive way. Maintains stakeholders on the loop of challenges, opportunities and operational success.
• Manages change within the group.
• Works with local managers proposing action plans to work on operational gains and improvements.
• Enforces all corporate/operational/departmental policies and values
• Ensures that controls exist to monitor existing performance for all department assignments and managing financial risk to the clients and company by effectively managing controls to prevent losses and poor customer support.
• Provides coaching and direction to all associates within department that promote continued improvement in performance.

KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED

Experience:

• Two or more years of supervisory experience required.
• Experience in customer service,operations, retail banking or hazard insurance processing is
• Knowledge: Good verbal and written communications skills, analytical skills. An understanding of human resource policies and procedures.
• Skills: Well developed interpersonal skills promoting team participation with assigned staff. Motivational methods to improve and develop assigned staff. Ability to engage co-workers and peers in cross-functional teams. Multi-task and perform multiple goals/objectives.

Soft Skills

Be able to work on multiple projects simultaneously, keeping up with deadlines, and meeting client

compliance goals/standards.

Be able to make quick decisions even when not all the information is at hand.

Be able to think creatively and implement process improvements.