Talent Services L&D_Associate - Americas Learning Delivery Associate - EY GDS

EY; Buenos Aires; Presencial; ARS 1.000.000 - 1.300.000; Jornada completa

Descripción de la vacante

EY is seeking a Delivery Associate to coordinate logistics for both virtual and in-person learning within the Learning and Development Deployment team. You will review registrations, manage credit awards, and support facilitators and participants across global and local programs.

The role involves setting up classes in the Learning Management System, collaborating with the delivery team, and ensuring accurate attendance and credit awarding in a regulated environment.

Formación

• Bachelor’s Degree or equivalent required.
• 1–3 years of learning, meeting and event services, or hospitality experience.
• Experience in a professional services or corporate environment.

Responsabilidades

• Coordinate logistics for virtual and in-person learning.
• Review registration records and credit awards for classes.
• Oversee Learning Support Liaison activities for in-person classes.
• Set up and publish classes in the Learning Management System.
• Act as the point of contact for facilitators and participants.
• Ensure credit is awarded and attendance reconciled.

Conocimientos

Attention to detail

Communication skills

Virtual collaboration

Cross-team collaboration

Educación

Bachelor's degree or equivalent

Herramientas

Excel

MS Teams

Zoom

SAP SuccessFactors

Descripción del empleo

Position Summary

The Delivery Associate role works within the delivery workstream of Learning and Development Deployment to coordinate all logistics associated with virtual and in-person learning including identifying appropriate facilities and/ or production support for delivering learning.

Position Summary

The Delivery Associate role works within the delivery workstream of Learning and Development Deployment to coordinate all logistics associated with virtual and in-person learning including identifying appropriate facilities and/ or production support for delivering learning. The role includes the review of registration records and credit award amounts for supported classes and coordination of Learning Support Liaison activities for in-person classes.

Essential Functions of the Job

• Under limited direction, analyze course logistical requirements. This includes determining appropriate facilities to support in-person learning
• Collaborate with other delivery team members on delivery plan
• Coordinate and oversee the activities needed (e.g. confirm space is secured, materials and logistics have been finalized) from the Learning Support Liaisons to support in-person classes
• Confirm set up of classroom both virtual and in person with onsite resource (producer or LSL)
• Review and reconcile class rosters provided by delivery specialist against final attendance for physical and virtual classrooms to ensure accurate awarding of credit
• Counsel facilitators on the process for awarding credit through Calculo attestation, stressing the importance of integrity when awarding due to a highly regulated environment
• Act as point of contact for the facilitators and participants
• Ensure credit is awarded and provide evaluation results as required
• Initiate process for set up and publication of classes in Learning Management System
• Work with Delivery leadership to identify opportunities for improvement and implement procedural enhancements as directed.

Analytical/Decision Making Responsibilities

• Prioritize daily work while managing multiple projects simultaneously, sometimes for differing stakeholders
• Identify challenges and potential issues early, consider various possible courses of action and weigh their consequences before actioning or escalating (eg solve technology issues during a class)

Knowledge and Skills Requirements

• Ability to demonstrate a high level of attention to detail
• Ability to establish trusted relationships in a virtual environment
• Ability to effectively work within a geographically dispersed team
• Ability to work with all ranks and levels of the organization
• Effective verbal and written communication skills.
• Proficient MS Office Skills with competency in the use of Excel (pivot tables, VLOOKUP’s etc) and Teams.
• Knowledge of virtual collaboration tools (e.g. Zoom, MS Teams).
• Working knowledge of SAP SuccessFactors or equivalent Learning Management Systems
• A foundational knowledge of EY learning opportunities.

Supervision Responsibilities

• Oversees the activities of the Learning Support Liaison

Other Requirements

Working hours, flexible work arrangements and time off may be limited during specific times due to business demands. All overtime must be approved in advance.

Job Requirements

Education

Bachelor’s Degree Or Equivalent Work Experience Required.

Experience

• 1-3 years of learning, meeting and event services, or hospitality experience.
• Experience in a professional services or corporate environment.

Note: This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.