Talent Services L&D_Associate - Americas Learning Delivery Associate 1 - EY GDS

Ernst & Young Advisory Services Sdn Bhd; Buenos Aires; Presencial; ARS 63.787.000 - 97.199.000; Jornada completa

Descripción de la vacante

Ernst & Young Advisory Services Sdn Bhd in Buenos Aires searches for a Delivery Associate to coordinate logistics for virtual and in-person learning within the Learning and Development Deployment team. The role focuses on facility selection, registration review, and credit awarding for classes.

Responsibilities include coordinating classroom setup, supporting Learning Support Liaisons, and ensuring accurate attendance reconciliation and LMS publication, with continuous improvement opportunities

Formación

• Bachelor’s degree or equivalent work experience required.
• 1–3 years of learning, meeting and event services, or hospitality experience.
• Experience in a professional services or corporate environment.

Responsabilidades

• Coordinate logistics for in-person and virtual learning sessions.
• Review registration records and credit awards for classes.
• Oversee Learning Support Liaison activities for on-site classes.
• Ensure classroom setup and LMS publication for learning events.
• Counsel facilitators on credit awarding processes and integrity requirements.
• Act as primary point of contact for facilitators and participants.
• Identify opportunities for process improvements with Delivery leadership.

Conocimientos

Attention to detail

Verbal and written communication

Virtual collaboration

Team coordination

Educación

Bachelor’s degree or equivalent work experience

Herramientas

MS Office (Excel)

MS Teams

Zoom

Learning Management System (LMS)

SAP SuccessFactors or equivalent

Descripción del empleo

Location: CABA

Other locations: Primary Location Only

Date: Sep 23, 2026

Requisition ID: 1745564

Position Summary

The Delivery Associate role works within the delivery workstream of Learning and Development Deployment to coordinate all logistics associated with virtual and in-person learning including identifying appropriate facilities and/ or production support for delivering learning.

The role includes the review of registration records and credit award amounts for supported classes and coordination of Learning Support Liaison activities for in-person classes.

Essential Functions of the Job

Under limited direction, analyze course logistical requirements. This includes determining appropriate facilities to support in-person learning

Collaborate with other delivery team members on delivery plan

Coordinate and oversee the activities needed (e.g. confirm space is secured, materials and logistics have been finalized) from the Learning Support Liaisons to support in-person classes

Confirm set up of classroom both virtual and in person with onsite resource (producer or LSL)

Review and reconcile class rosters provided by delivery specialist against final attendance for physical and virtual classrooms to ensure accurate awarding of credit

Counsel facilitators on the process for awarding credit through Calculo attestation, stressing the importance of integrity when awarding due to a highly regulated environment

Act as point of contact for the facilitators and participants

Ensure credit is awarded and provide evaluation results as required

Initiate process for set up and publication of classes in Learning Management System

Work with Delivery leadership to identify opportunities for improvement and implement procedural enhancements as directed.

Analytical/Decision Making Responsibilities

Prioritize daily work while managing multiple projects simultaneously, sometimes for differing stakeholders

Identify challenges and potential issues early, consider various possible courses of action and weigh their consequences before actioning or escalating (eg solve technology issues during a class)

Knowledge and Skills Requirements

Ability to demonstrate a high level of attention to detail

Ability to establish trusted relationships in a virtual environment

Ability to effectively work within a geographically dispersed team

Ability to work with all ranks and levels of the organization

Effective verbal and written communication skills.

Proficient MS Office Skills with competency in the use of Excel (pivot tables, VLOOKUP’s etc.) and Teams.

Knowledge of virtual collaboration tools (e.g. Zoom, MS Teams).

Working knowledge of SAP SuccessFactors or equivalent Learning Management Systems

A foundational knowledge of EY learning opportunities.

Supervision Responsibilities

Oversees the activities of the Learning Support Liaison

Other Requirements

Working hours, flexible work arrangements and time off may be limited during specific times due to business demands. All overtime must be approved in advance.

Job Requirements

Education

Bachelor’s degree or equivalent work experience required.

Experience

1-3 years of learning, meeting and event services, or hospitality experience.

Experience in a professional services or corporate environment.

Note:

This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.